ServiceNow Developer - IDCS

Semper Valens Solutions

About The Position

We are looking for a talented Sr. ServiceNow developer to deliver world-class ServiceNow applications for our federal clients. As a Sr. ServiceNow developer, you will be responsible for configuring ServiceNow components and developing customized solutions within the ServiceNow platform. You will also analyze requirements, user stories, acceptance criteria, wireframes, work in a cross-functional agile delivery team, support testing, deployment, and documentation activities, as well as troubleshoot/resolve errors. To ensure success as a Sr. ServiceNow developer, you should have extensive experience working with ServiceNow platforms, application development skills, and the ability to solve complex software problems. Ultimately, a top-class Sr. ServiceNow developer can create dynamic and scalable ServiceNow applications that meet the changing needs of the company.

Requirements

Bachelor's and 4 years of experience, master's and 2 years of experience or 8+ in lieu of a degree
3+ years of experience as ServiceNow developer
Experience across numerous parts of the ServiceNow platform and experience with commonly integrated third-party technologies
IAT II certification
Languages: JavaScript, HTML, CSS, AngularJS, GlideScript
Tools: ServiceNow, Git, Jenkins, Eclipse, Visual Studio Code
Databases: MySQL, PostgreSQL, ServiceNow DB
Operating Systems: Windows, Linux, macOS
Others: REST APIs, SOAP, Web Services, XML, JSON, Agile Methodologies
Certified ServiceNow System Administrator
Certified ServiceNow Application Developer
ITIL foundation
Strong knowledge of IT concepts, best practices, and procedures
Experience operating in a DoD or regulated environment
Solid understanding of networking protocols and ability to diagnose connectivity and permission issues
Secret with TS/SCI eligibility

Responsibilities

Configure, maintain, and optimize a self-hosted ServiceNow instance
Provide technical guidance and support for ITSM and ITAM modules, including:
Software Asset Management (SAM)
Hardware Asset Management (HAM)
Configure and maintain discovery services and service mapping
Address performance issues and optimize system instances
Proactively identify and resolve routine problems and platform issues
Collaborated with business stakeholders to define and document business requirements for ServiceNow implementation.
Analyzed current business processes and identified areas for improvement using ServiceNow capabilities, helping to drive process efficiency.
Developed functional and technical specifications, acting as a liaison between business users and the development team.
Supported ServiceNow upgrade cycles and new feature rollouts, ensuring user adoption and minimal disruption to business operations.
Advise on best practices for configuration and implementation
Demonstrate experience with APIs, out-of-the-box functionality, and custom implementations
Develop process maps using standard methodologies and toolsets
Create systems engineering documentation, diagrams, and technical artifacts
Support process development and continuous improvement initiatives