ServiceNow Developer

loanDepot • Plano, TX

43d • $100,000 - $125,000

About The Position

Position Summary: Our ServiceNow Developer is critical to our organization’s IT infrastructure and security management. This position will focus on developing and maintaining applications within the ServiceNow platform, within the ITAM/ITOM space (HAM/SAM/CMDB/CSDM). The developer will ensure that our systems adhere to best practices, enhancing our overall security posture and operational efficiency.

Requirements

• 2+ Years Experience in ITAM/ITOM, specifically in Asset Management, Discovery, CMDB, CSDM area of the platform
• Working knowledge of CMDB and ability to promote/communicate best practices.
• Demonstrates initiative, drive, and broad technical knowledge.
• Excellent written and verbal communication skills.
• Confident speaker with ability to present, interact, and connect with executives, engineers, and technical contacts.
• Strong time research and troubleshooting skills.
• Effective organizational and time management skills.
• Practical application of ITIL process / framework, ability to identify project risks and gaps, and ability to develop creative solutions catering to user experience.
• Ability to engage in detailed technical discussions.
• Demonstrates strong analytic reasoning and problem-solving skills.
• Ability to make decisions that have moderate impact on the immediate work unit and cross functional departments.
• Ability to organize and prioritize work schedules on a short-term and long-term basis.
• Ability to understand and articulate complex concepts in a clear and concise manner.
• Ability to provide consultation and expert advice to management.
• Ability to make informal and formal presentations, inside and outside the organization; speaking before assigned team or other groups as needed.
• Ability to deal with complex difficult problems involving multiple facets and variables in non-standardized situations.
• Ability to work with little to no supervision while performing duties.
• Experience with JavaScript, GlideAjax, HTML, CSS required.
• Experience with third party tool integrations using APIs, web services, SOAP, and mid-servers required.

Nice To Haves

• Experience with SQL, PowerShell, AngularJS, Bootstrap, and Workday integrations preferred.
• Experience in the mortgage industry preferred.
• Practical experience implementing systems using the Agile/Scrum methodology.
• ServiceNow Certified System Administrator certification preferred.
• Bachelor’s Degree preferred, and a minimum of three (3) + years’ experience in a similar role having responsibility for administration, configuration, and development of ServiceNow.

Responsibilities

• Primary role in the ITAM/ITOM design, administration, configuration, and development of core and custom ServiceNow environment through development and implementation of workflow customization, scripting, process automation, report development, dashboard creation, and system configuration.
• Supports the vision, architecture, and delivery of the Core Tools / ServiceNow roadmap, including the implementation and maintenance of ITSM, ITOM, ITAM, third party tool integrations, automation, and more.
• Provides guidance on technical aspects of ServiceNow integration requirements, ensuring relevant technology standards, policies, and best practices are applied consistently.
• Evaluates, recommends, and implements emerging ServiceNow solutions required to support future state needs of the ServiceNow platform.
• Supports the vision, architecture, delivery, and maintenance of the Cyber Security aspects of Core Tools / ServiceNow roadmap, including the implementation and maintenance of IRM (GRC), SecOps, SIR, third party tool integrations, automation, and more.
• Reviews, monitors, and manages the ServiceNow platform and takes proactive steps to identify areas of improvement and optimize where needed.
• Documents on all departmental processes and any audit-related documentation needed.
• Performs other duties and projects assigned.

Benefits

• Work with other passionate, purposeful, and customer-centric team members.
• Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive.
• Extensive internal growth and professional development opportunities including tuition reimbursement.
• Comprehensive benefits package including Medical/Dental/Vision.
• Wellness program to support both mental and physical health.
• Generous paid time off options to support work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees