ServiceNow Developer [JOB ID: 20251117]

Phoenix Cyber•Washington, DC

12d•Remote

About The Position

Phoenix Cyber is seeking a skilled ServiceNow Developer to support our customers’ configuration and development objectives.  This is a fully remote position. A successful ServiceNow Developer will demonstrate competency in ServiceNow and understand the full implementation cycle of ServiceNow while upholding the highest standard of ethical behavior. Phoenix Cyber is a national provider of cybersecurity engineering services, operations services, sustainment services and managed security services to organizations determined to strengthen their security posture and enhance the processes and technology used by their security operations team. Phoenix Cyber is an equal opportunity employer and complies with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act (VEVRAA), all amendments to these regulations, and applicable executive orders, federal, and state regulations. Applicants are considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and/or veteran status. Phoenix Cyber participates in E-Verify to confirm the employment eligibility of all newly-hired employees. To learn more about E-Verify, including your rights and responsibilities, go to https://www.e-verify.gov/

Requirements

5+ years of Software Development experience
3+ years of ServiceNow Development experience
Understanding of Java, Integration, and API Development experience
Demonstrated experience in development, implementation and deployment of ServiceNow modules using Agile DevSecOps techniques in a client environment
Demonstrated experience with ServiceNow platform capabilities in a client environment
Demonstrated experience with the ServiceNow Business Rules and the scripting aspects of the ServiceNow Platform
Secret/TS Security Clearance required
CompTIA Security+

Nice To Haves

ServiceNow Certified System Administrator
Certified Scrum Master (CSM) or ICAgile Certified

Responsibilities

Configure and customize core ServiceNow modules, such as GRC, ITSM, ITOM, HR, CSM, or other applications
Design, develop, and implement custom ServiceNow applications and modules to meet business requirements
Collaborate with stakeholders to gather requirements, understand business needs, and translate them into technical solutions within ServiceNow
Create and manage workflows and automated processes using ServiceNow's Flow Designer, Workflow Editor, and Business Rules
Build and customize UI components using ServiceNow’s UI policies, UI actions, client scripts, and Glide scripting
Develop and implement solutions for platform administration, including user access management, system configuration, and performance monitoring
Perform unit testing and support user acceptance testing to ensure high-quality code and proper functionality
Develop and maintain technical documentation, including design documents, architecture diagrams, and user guides
Provide ongoing support and maintenance for existing ServiceNow implementations, resolving issues and applying upgrades as needed
Actively participate in Agile development processes, including sprint planning, daily stand-ups, and retrospectives
Stay current with the latest ServiceNow releases and features, providing recommendations for platform improvements
Ensure compliance with security policies and best practices in ServiceNow development and data handling
Collaborate with IT teams to ensure integration with other enterprise systems, databases, and tools
Troubleshoot and resolve issues related to ServiceNow performance, functionality, and integrations
Develop and maintain integrations between ServiceNow and external systems using REST, SOAP, pre-built Spokes, and other integration technologies