ServiceNow Developer (ESOM - HAM)

Kentro

9d•Remote

About The Position

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring an experienced ServiceNow Developer - Software Asset Management to support the development and implementation of IT Service Management (ITSM), IT Asset Management (ITAM), and Software Asset Management related functions within our VA End-user Support Operations and Monitoring (ESOM) contract. The ideal candidate will bring deep experience in IT management with expertise in the ServiceNow platform and SAM Modules. This role requires exceptional communication, strategic thinking, and the ability to build lasting relationships with both internal and external stakeholders. ServiceNow Developer possesses extensive functional and technical knowledge of highly specialized applications and operational environments. Possesses experience in analyzing and solving complex problems that need extensive knowledge of the subject matter for effective implementation. Participates as needed in all phases of software development with emphasis on the planning, analysis, testing, integration, documentation, and implementation phases.

Requirements

Bachelor’s degree in computer science, business, management, information systems, engineering or related field (8 years of additional relevant experience may be substituted for education)
8 years of IT experience as ServiceNow Solution development or similar ITAM/HAM Solutions, with demonstrated success on large projects.
Strong understanding of Hardware Asset Management (HAM) processes, systems and best practices; with proven track record of HAM implementations.
Strong interpersonal, analytical and problem-solving skills.
Excellent written & verbal communication skills, with excellent stakeholder engagement.
Ability to work with teams, but self-motivated to complete projects on your own.
Ability to communicate information and ideas so others will understand, as well as the ability to respond clearly to questions.
Aptitude to address sensitive situations and positively resolve them.
Ability to understand and translate complex technical requirements into implementable solutions.
Experience in Service Catalog, and CMDB.
Experience in ITSM frameworks (ITIL), Agile concepts, development, and testing methodology (SDLC).
Experience in Hardware Asset Management and integrating ITSM solutions with other enterprise / cloud systems and applications.
Knowledge of security best practices and standards related to ITSM.
US Citizen or Green card holder
Willing and able to get a Public Trust Suitability clearance
Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.

Nice To Haves

Advanced degree / relevant professional certification (e.g. ServiceNow Certified Applications Developer (CAD)) preferred.
Relevant certifications such as ITIL, TOGAF, CISSP, or certifications in specific ITSM tools (e.g., ServiceNow Certified Implementation Specialist).
Experience supporting a federal client.

Responsibilities

Solution Design
Design and develop scalable, efficient, and secure Software Asset Management solutions that meet agency requirements.
Create detailed documentation for Software Asset Management solutions including, but not limited to, graphical solution representations, written solutions descriptions, and facilitate / support solutions delivery.
Identify opportunities for innovation and continuous improvement in Software Asset Management practices and technologies for solution integration.
Identify areas of risk in Software Asset Management solutions and provide risk mitigation recommendations for implementation.
Lead technical teams in the implementation of Software Asset Management solutions, ensuring alignment with best practices and business objectives.
Training and Mentorship
Determine and facilitate relevant training for junior professionals and users across agency contracts.
Provide mentorship for Software Asset Management professionals.
Stakeholder Engagement
Collaborate with leaders, managers, and other stakeholders to gather requirements and provide technical guidance.
Collaborate with Test Management team to support the development of Test Scripts to validate developed solutions.
Build relationships with partners, vendors, agency stakeholders, and ESOM Business Operations teammates to enhance effective delivery of solutions and implementation of Software Asset Management requirements.
Compliance & Reporting
Develop and recommend IT standards, policies, and procedures to ensure consistency and compliance.
Understand agency compliance and reporting requirements as a part of developing solutions within the VA IT environment.
Ensure solutions are compliant with the requisite regulations and applicable industry standards.
Thought Leadership
Remain abreast of market trends and new technologies for possible integration or enhancements into solutions.

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.
We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.
Reimbursement amounts may fluctuate due to IRS limitations.
We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking.
We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.
We work hard; we play hard.
Kentro is committed to incorporating fun into every day.
We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations.
In alignment with our commitment to our communities, we also host and attend charity galas/events.
We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.