ServiceNow Developer

General Dynamics•Bossier City, LA

34d•Hybrid

About The Position

Transform technology into opportunity as a ServiceNow Developer at GDIT. Shape what's next for mission-critical government projects while shaping what's next for your engineering career. MEANINGFUL WORK AND PERSONAL IMPACT As a ServiceNow Developer , the work you'll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following: Develop and manage integrations between ServiceNow and BMC Remedy, often involving ticket creation, data synchronization, and CMDB consolidation Build and customize applications on the ServiceNow platform, including ITSM modules like Incident, Problem, and Change Management Create and manage data migration processes from Remedy to ServiceNow using tools like Import Sets, Transform Maps, and data sources Create custom scripts, including Business Rules and Script Includes, to automate processes and meet business requirements Perform administrative tasks, such as user and role management, system maintenance, and health checks Customize user interfaces, forms, and workflows to align with business needs Provide end-user support and troubleshooting for issues related to integrated processes and platform functionality Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products Participate in IT-related technical processes reviews, postmortems, and continual process improvement Maintain current ServiceNow and industry certifications, while obtaining additional certifications WHAT YOU'LL NEED TO SUCCEED Bring your engineering expertise along with a drive for innovation to GDIT. The Software Developer must have: Education: Technical Training, Certification(s) or Degree

Requirements

1+ years of related experience
Experience in developing and customizing ServiceNow applications and modules, especially ITSM
Familiarity with BMC Remedy and/or Helix development and administration, including its ITSM applications and data structures
Experience with integration methods like SOAP, REST, and web services, including creating and consuming them
Scripting skill with at least one language - preferably JavaScript
Exposure to ServiceNow's data management tools such as Import Sets, Transform Maps, and the CMDB
Ability to analyze requirements, troubleshoot issues, and develop effective technical solutions.
Understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment
Ability to identify, understand, document, and create functionality aligning with customer value streams
Organizational and time management skills while working in a rapid software development environment
Ability to identify and learn new technologies quickly
Good communication skills for collaborating with both technical and non-technical stakeholders
Effective analytical, problem-solving, and debugging skills
Active ServiceNow Certified Systems Administrator or ability to obtain within 30 days of start

Nice To Haves

Additional ServiceNow certifications nice to have

Responsibilities

Develop and manage integrations between ServiceNow and BMC Remedy, often involving ticket creation, data synchronization, and CMDB consolidation
Build and customize applications on the ServiceNow platform, including ITSM modules like Incident, Problem, and Change Management
Create and manage data migration processes from Remedy to ServiceNow using tools like Import Sets, Transform Maps, and data sources
Create custom scripts, including Business Rules and Script Includes, to automate processes and meet business requirements
Perform administrative tasks, such as user and role management, system maintenance, and health checks
Customize user interfaces, forms, and workflows to align with business needs
Provide end-user support and troubleshooting for issues related to integrated processes and platform functionality
Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products
Participate in IT-related technical processes reviews, postmortems, and continual process improvement
Maintain current ServiceNow and industry certifications, while obtaining additional certifications

Benefits

Comprehensive benefits and wellness packages
401K with company match
Competitive pay and paid time off
Full-flex work week to own your priorities at work and at home
Variety of medical plan options, some with Health Savings Accounts
Dental plan options
Vision plan
401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
Full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available