ServiceNow Developer

Cravath, Swaine & Moore LLP•New York, NY

16d•$150,000 - $175,000•Hybrid

About The Position

Cravath, Swaine & M oore LLP is seeking a dynamic, motivated ServiceNow Developer to help design and deliver cutting-edge solutions within ServiceNow that enhance operational efficiency and elevate user experience. This is a strategic , hands-on role where your technical expertise and creative problem-solving will drive impactful change. You wi ll work closely with variou s departments , IT teams, and business stakeholders to architect scalable, high-performing ServiceNow solutions that support our digital transformation initiatives.

Requirements

ServiceNow Certified Application Developer with 5+ years of hands-on experience (ITSM and Workplace Case Management preferred)
Bachelor’s degree in Computer Science, Information Systems, or related field
Strong understanding of ITIL principles and best practices
Proven experience developing and integrating ServiceNow solutions in enterprise environments
Proficiency with JavaScript, Flow Designer, Glide API, and related web services
Solid knowledge of data management practices and CMDB modeling.
Strong communication skills
Experience with agile methodologies, including sprint planning and backlog management
Availability to work additional hours as needed.

Responsibilities

Designs, configures, and customizes ServiceNow applications, workflows, catalog items, and integrations
Collaborates with stakeholders to gather and refine requirements
Works closely with IT and business partners to plan and implement platform solutions
Performs platform support, maintenance, troubleshooting, and upgrades
Creates and maintains technical documentation and user guides; provides training to end users and administrators
Contributes to emerging initiatives, including AI-driven and agentic platform capabilities.
Leverages deep understanding of ServiceNow architecture, data models, and application structures
Prioritizes configuration-first approaches to minimize customization, risk, and technical debt.
Improves usability and overall user experience across the platform.
Implements automation using Flow Designer and Business Rules
Ensures security and compliance throughout automated processes.
Maintains data integrity using Import Sets, Transform Maps, and CMDB relationship modeling
Develops smart dashboards and reports based on user needs
Supports data stewardship across key tables and modules.
Integrates ServiceNow with other enterprise applications
Builds scalable, maintainable, and high-performing platform solutions
Performs additional duties as assigned.