ServiceNow Developer

Cravath, Swaine & Moore LLP•New York, NY

18d•$150,000 - $175,000•Hybrid

About The Position

Cravath, Swaine & Moore LLP is seeking a dynamic, motivated ServiceNow Developer to help design and deliver cutting-edge solutions within ServiceNow that enhance operational efficiency and elevate user experience. This is a strategic, hands-on role where your technical expertise and creative problem-solving will drive impactful change. You will work closely with various departments, IT teams, and business stakeholders to architect scalable, high-performing ServiceNow solutions that support our digital transformation initiatives.

Requirements

ServiceNow Certified Application Developer with 5+ years of hands-on experience (ITSM and Workplace Case Management preferred);
Bachelor’s degree in Computer Science, Information Systems, or related field;
Strong understanding of ITIL principles and best practices;
Proven experience developing and integrating ServiceNow solutions in enterprise environments;
Proficiency with JavaScript, Flow Designer, Glide API, and related web services;
Solid knowledge of data management practices and CMDB modeling.
Strong communication skills;
Experience with agile methodologies, including sprint planning and backlog management;
Availability to work additional hours as needed.

Responsibilities

Designs, configures, and customizes ServiceNow applications, workflows, catalog items, and integrations;
Collaborates with stakeholders to gather and refine requirements;
Works closely with IT and business partners to plan and implement platform solutions;
Performs platform support, maintenance, troubleshooting, and upgrades;
Creates and maintains technical documentation and user guides; provides training to end users and administrators; and
Contributes to emerging initiatives, including AI-driven and agentic platform capabilities.
Leverages deep understanding of ServiceNow architecture, data models, and application structures; and
Prioritizes configuration-first approaches to minimize customization, risk, and technical debt.
Improves usability and overall user experience across the platform.
Implements automation using Flow Designer and Business Rules; and
Ensures security and compliance throughout automated processes.
Maintains data integrity using Import Sets, Transform Maps, and CMDB relationship modeling;
Develops smart dashboards and reports based on user needs; and
Supports data stewardship across key tables and modules.
Integrates ServiceNow with other enterprise applications;
Builds scalable, maintainable, and high-performing platform solutions; and
Performs additional duties as assigned.