ServiceNow Developer

Imagine One•Norfolk, VA

31d

About The Position

The ServiceNow Developer is responsible for designing, supporting, developing, configuring, testing, implementing, and maintaining the ServiceNow environments. The ServiceNow Developer will work closely with customers and IT department leads to configure ServiceNow to meet the needs of the organization. The ideal candidate will be responsible for creating innovative proof-of-concept applications, designing workflows, and maintaining the platform in alignment with industry best practices. This role offers an exciting opportunity to work on complex ServiceNow implementations while collaborating with cross-functional teams to deliver high-quality solutions. Candidates with similar experience with other applications are encouraged to apply.

Requirements

Minimum of 2 years of hands-on experience with ServiceNow development and administration.
Demonstrated expertise in ServiceNow modules ITSM
Proven experience in configuring ServiceNow using Business Rules, Client Scripts, UI Policies, Flow Designer, ACLs, Script Includes, and UI Scripts.
Proficiency in JavaScript
Excellent communication and collaboration skills, with the ability to gather and understand requirements from internal and external stakeholders.
Strong analytical, problem-solving, and decision-making skills.
Familiarity with Scrum or Agile development methodologies.
Must meet DoDD 8140 BASIC
U.S. Citizenship required
Candidates must have active DoD Secret clearance
Associate degree (AS/AA) or bachelor's degree (BS/BA) in a relevant field, or possessing Systems Administrator expertise gained through prior education/training/employment such as military occupational specialty or classification

Nice To Haves

Strong web development skills in HTML, CSS, and JavaScript.
Certified Secure Software Lifecycle Professional (CSSLP)
ServiceNow Certifications (at a minimum Certified System Administrator (CSA))
Expertise integrating ServiceNow with other IT systems using REST/SOAP APIs.
Demonstrated expertise in ServiceNow modules ITOM, ITBM, and SecOps

Responsibilities

Proven knowledge of basic ServiceNow functionality and ability to explain it new users.
Develop proof-of-concept applications on the ServiceNow platform to support business initiatives.
Design technological solutions based on functional specifications, ensuring efficient and scalable implementation.
Create, implement, and optimize ServiceNow workflows and procedures for streamlined processes.
Design and develop customized Service Portal pages and widgets to support business needs and enhance user experience.
Track, document, and resolve defects, ensuring issues are addressed in a timely manner.
Participate in User Access Testing (UAT) to gather feedback from stakeholders, including ITIL process owners and clients.
Manage update sets for transferring code to test and production environments.
Monitoring health, usage, and overall compliance of ServiceNow and its applications.
Process automation within the ServiceNow instance and other Information Services applications.
Providing updates, status, and completion of information to tickets in the work queue regarding current assigned incidents, resolution efforts, and projects.
Monitoring health, usage, and overall compliance of ServiceNow and its applications.
Process automation within the ServiceNow instance and other Information Services applications.
Coordinating and facilitating application and platform upgrades.
Maintains an understanding of ServiceNow modules and software licensing functionality.

Benefits

Imagine One offers a full package of benefits and competitive salary, excellent group medical, vision and dental programs.
401K savings plan
$4K annual tuition reimbursement ($5K if pursuing master's degree)
employee training, development and education programs
profit sharing
advancement opportunities
Imagine One is an Employee-Owned Company!

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