GPS - ServiceNow Developer - Supervising Associate

Ernst & Young LLP•Mclean, VA

42d•$89,600 - $167,600

About The Position

EY Government and Public Sector ("GPS") is seeking a talented and experienced ServiceNow Developer/Administrator to join our team. This individual will play a key role in the design, development, and administration of the ServiceNow platform, including configuration, customization, and integration of the platform with other enterprise systems. The ideal candidate will have experience in both the administrative and development aspects of ServiceNow, with a strong focus on delivering high-quality solutions that improve business processes.

Requirements

Undergraduate degree in Computer Science, Information Systems, Business Administration or related field
Proficiency in ServiceNow development including scripting business rules, workflows, and UI Policies.
Experience with ServiceNow integrations (REST, SOAP, Import Sets).
Familiarity with ServiceNow Studio, Service Portal, and other development tools within the platform.
Knowledge of ServiceNow reporting, dashboards, and performance analytics.
Experience with workflow tools
Strong understanding of US Government's expectations for IT control environment
Ability to plan, execute and deliver on projects in a timely manner
Ability to multi-task on varying projects and initiatives
Attention to detail; organized and thorough
Excellent analytical and critical thinking skills
Ability to work with a diverse and geographically distributed team
3+ years of experience as a ServiceNow Developer and/or Administrator.
Strong hands-on experience with ServiceNow ITSM, ITOM, SPM etc. modules is required.
ServiceNow Certified System Administrator (CSA) is required.
Ability to obtain and maintain a Top Secret Security Clearance

Nice To Haves

ServiceNow Certified Application Developer (CAD) is preferred.
ServiceNow Certified Implementation Specialist (CIS) in relevant modules (ITSM, ITOM, SPM etc.) is a plus.

Responsibilities

Configure and manage ServiceNow instances, ensuring the platform is performing optimally.
Administer user roles, permissions, and security settings in accordance with company policies.
Perform routine system maintenance, including upgrades, patch management, and performance monitoring.
Troubleshoot and resolve issues within the ServiceNow platform, ensuring minimal downtime and maximum performance.
Develop and manage ServiceNow workflows, notifications, and business rules to streamline IT and business processes.
Design, develop, and customize ServiceNow applications and modules (ITSM, ITOM, SPM, etc.) based on business requirements.
Create and manage custom scripts (e.g., Business Rules, Script Includes, UI Policies, etc.) using ServiceNow scripting languages such as JavaScript, Glide, and AngularJS.
Build custom forms, reports, and dashboards for business users.
Implement and manage integrations between ServiceNow and third-party systems (REST/SOAP integrations, import sets, etc.).
Provide technical expertise and training to users and other team members on ServiceNow functionality and best practices.
Provide Tier 2/3 support for complex incidents or requests related to ServiceNow.
Troubleshoot, debug, and resolve complex ServiceNow issues, ensuring fast resolution and minimal impact on business operations.
Document solutions and issues in a knowledge base for future reference.

Benefits

medical and dental coverage
both pension and 401(k) plans
a flexible time off policy with plus 19 observed holidays
a range of programs and benefits designed to support your physical, financial and social well-being
Support and coaching from some of the most engaging colleagues in the industry
Opportunities to develop new skills and progress your career
The freedom and flexibility to handle your role in a way that's right for you

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