ServiceNow Developer-ITAM

MetaPhase Consulting•Washington, DC

1d•$120,000 - $150,000•Remote

About The Position

At MetaPhase, we believe Quirky is Cool and being authentic is the only way to be!  We take the work we do very seriously and do a lot of important mission-focused work for our clients. We are individuals with different passions and strengths who take as much joy in the work we do as from those we work with. Today, we have a team that is invested in creating new solutions that lean forward, challenge the status quo, but also reflect our intimate knowledge of our customers’ business. Over the years we have fostered a culture in which we are united by shared values—passion, solidarity, generosity, curiosity, and boldness—and these come alive in the work we do and how we do it. Together, we know our people are our difference—for our clients and our colleagues. Are you ready to: Work alongside a dedicated and diverse set of people to offer honest advice and practical guidance to our clients? Learn and grow by taking advantage of every opportunity available to you? Be the difference and make it happen? Role Summary MetaPhase is seeking a skilled ServiceNow Developer with a minimum of seven (7+) years of experience to support a federal enterprise ServiceNow implementation. This role is part of a high-performing team responsible for building cutting-edge applications and advancing the organization’s ITAM capabilities across hardware and software asset lifecycles. The ideal candidate will design and develop scalable solutions with a focus on usability, user experience (UX), and test-driven development, while driving asset visibility, compliance, and lifecycle management through ServiceNow. You will work within an Agile DevSecOps environment, collaborating closely with cross-functional teams to deliver mission-critical capabilities.

Requirements

Minimum of seven (7+) years of overall industry experience, including low-code platform development
Minimum of five (5+) years of hands-on ServiceNow development and configuration experience
Strong experience with IT Service Management (ITSM) and IT Asset Management (ITAM)
ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications
Proven problem-solving, process improvement, and change management skills
Strong communication and collaboration skills across technical and business teams
Experience with federal implementations and FedRAMP-certified ServiceNow environments
U.S. Citizenship (required for federal contract support)

Nice To Haves

Experience supporting Federal U.S Government clients
ServiceNow Hardware Asset Management (HAM) certification and implementation experience
ServiceNow Software Asset Management (SAM) certification and implementation experience
Experience with Common Service Data Model (CSDM) workshops and implementation
Strong background in workflow design and Performance Analytics

Responsibilities

Custom Application Development : Design and build custom applications on the ServiceNow platform to meet organizational needs.
Platform Operations & Maintenance: Support upgrades, enhancements, and ongoing maintenance of ServiceNow applications, with a focus on ITAM data integrity and system performance.
Workflow & Automation : Develop workflows, scripts, and integrations to automate asset tracking, reconciliation, and compliance processes.
Portal Development: Design and implement full-scale Service Portal solutions.
Performance Analytics : Develop/maintain dashboards and reporting to drive business insights.
CMDB & Data Management : Ensure alignment between CMDB and ITAM data models, improving data accuracy and governance.
Troubleshooting & Support: Provide expert-level support and resolve complex ServiceNow issues with minimal downtime.
Best Practices & Documentation: Champion development best practices and maintain thorough documentation for knowledge transfer and sustainment.
Collaboration : Participate in Agile ceremonies, support story estimation, and manage work through the development lifecycle.
Platform Configuration: Configure and support modules including Knowledge Management, Service Request Management, CMDB, and Service Portal.
Mentorship : Guide and mentor junior team members to promote growth and knowledge sharing.
Adaptability : Effectively manage multiple priorities and adapt to dynamic client environments.