ServiceNow Designer

Leidos•Chantilly, VA

11d•Onsite

About The Position

Leidos has an opening for an NMS ServiceNow Software Designer. The NMS IT Software Designer will provide expert knowledge of network management systems, operating systems, commercial software, government software, and full integration of toolsets and servers. This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. Deploy, administer, develop, and integrate the ServiceNow platform on RHEL and Windows; coordinate with database developers on MariaDB connectivity, schema design, and performance optimization. Operate within Agile/Scrum and established SDLC processes to plan, build, test, and deliver ServiceNow capabilities; participate in daily stand-ups, sprint planning, reviews, and retrospectives. Partner with Project Managers and Technical Leads to communicate status, risks, and technical issues; provide level-of-effort estimates and technical recommendations. Design, implement, and maintain integrations between ServiceNow, Cisco Network Services Orchestrator (NSO), GOTS solutions, and other enterprise tools using REST/SOAP APIs, IntegrationHub, and MID Server. Develop and maintain technical documentation, including design specifications, runbooks, and user guides; support knowledge transfer and user training as needed. Monitor application performance and availability; develop dashboards and alerts and proactively remediate issues to maintain system health and reliability. Implement security hardening and compliance controls; support RMF authorization and accreditation activities by generating required artifacts, remediating findings, and applying DISA STIG/SCAP benchmarks and customer-specific requirements. Contribute to the automation of ServiceNow deployments and related tasks using Ansible, Python, Terraform, and PowerShell; assist in developing test, validation, and verification scripts. Troubleshoot and resolve complex system and service issues; perform and document Root Cause Analysis (RCA) and implement corrective and preventive actions. Conduct system performance analysis and tuning to optimize configurations, capacity, and throughput. Execute engineering tasks across the full SDLC, adhering to change and release management processes and delivering solutions within defined scope, schedule, and quality parameters. Package and deliver robust, production-ready solutions to Operations with minimal manual intervention and a high success rate. Perform additional engineering and support duties as required in a dynamic environment to meet evolving mission and customer needs.

Requirements

Must have TS SCI CI Poly
Candidate must have Masters and 6-10 years of prior relevant experience, or Bachelors and 8-12 years of prior relevant experience. May possess a doctorate in technical domain in lieu of years of experience.
Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2
The candidate must be highly motivated
Able to work independently with both local and geographically diverse team members
Using effective time management skills to meet deliverable timelines
Must have at least 1 year of relevant ServiceNow experience that can be a combination of work history, education, and training
The candidate must also have experience working within concept, design, engineering, production, and sustainment phases of ServiceNow system development lifecycle
Experience with at least one of (Agile, Scrum, SDLC)
Must be able to work with minimal supervision to perform complex technical tasks and work with others effectively
Must be able to process and analyze information and trouble calls submitted by a customer (e.g., system administrator, developer, security specialist), make determinations, and provide and implement solutions
Strong communication skills for working effectively with clients and team members
Strong organizational skills, including attention to detail, multitasking and critical thinking skills
Skilled in working within a team environment within a professional office setting
Thrive within a highly dynamic and changing environment while adapting and managing shifting customer priorities
Strong written and verbal communication skills
Working knowledge of Service Now or other ITSM platforms
Experience working with Microsoft Office products: Word, Excel, PowerPoint, and Outlook

Nice To Haves

Certification: ServiceNow Certified System Administrator
Cross platform and integration experience. Windows, Linux, Android, Juniper, and Cisco
Experience developing and scripting within ServiceNow using languages such as JavaScript, as well as integrating ServiceNow with external systems using Java, Python, Perl, or PowerShell
Experience with databases including MariaDB

Responsibilities

Deploy, administer, develop, and integrate the ServiceNow platform on RHEL and Windows
Coordinate with database developers on MariaDB connectivity, schema design, and performance optimization
Operate within Agile/Scrum and established SDLC processes to plan, build, test, and deliver ServiceNow capabilities
Partner with Project Managers and Technical Leads to communicate status, risks, and technical issues
Design, implement, and maintain integrations between ServiceNow, Cisco Network Services Orchestrator (NSO), GOTS solutions, and other enterprise tools using REST/SOAP APIs, IntegrationHub, and MID Server
Develop and maintain technical documentation, including design specifications, runbooks, and user guides
Monitor application performance and availability
Implement security hardening and compliance controls
Contribute to the automation of ServiceNow deployments and related tasks using Ansible, Python, Terraform, and PowerShell
Troubleshoot and resolve complex system and service issues
Conduct system performance analysis and tuning to optimize configurations, capacity, and throughput
Execute engineering tasks across the full SDLC
Package and deliver robust, production-ready solutions to Operations
Perform additional engineering and support duties as required in a dynamic environment to meet evolving mission and customer needs