ServiceNow Cloud Solutions Managing Director

Crowe LLP • Dallas, TX

5d

About The Position

The Crowe Service Director – ServiceNow Practice is a senior leadership role responsible for defining and driving Crowe’s ServiceNow strategy, ensuring excellence in delivery, and leading teams that transform client operations through the power of the ServiceNow platform.
This role requires a blend of visionary leadership, technical mastery, and client partnership. The Director will oversee large-scale, complex ServiceNow programs, manage high-performing teams, and serve as a trusted advisor to executive stakeholders—internally and externally.

Requirements

• Bachelor’s degree in Computer Science, MIS, IT, or a related field (Master’s preferred).
• 10+ years of progressive experience in ServiceNow implementation, customization, and integration, including 5+ years in a leadership or program management role.
• Proven track record managing multimillion-dollar ServiceNow programs and cross-functional delivery teams in an Agile environment.
• Demonstrated ability to build and maintain executive client relationships and deliver measurable business outcomes.
• Certifications in ServiceNow System Administrator and Implementation Specialist are required
• Deep expertise in ServiceNow modules including ITSM, ITOM, ITBM, HRSD, and CSM.
• Advanced proficiency in JavaScript, Glide API, HTML, CSS, AngularJS, and modern UI frameworks.
• Strong knowledge of REST/SOAP APIs, IntegrationHub, MuleSoft, Dell Boomi, or Informatica.
• Solid understanding of relational databases (SQL) and data governance principles.
• Experience with version control systems (Git) and CI/CD pipelines (Jenkins, Azure DevOps, GitLab).

Nice To Haves

• Certifications in ServiceNow Technical Architect or Master Architect and PMP, ITIL or Agile/Scrum certifications.

Responsibilities

• Lead Crowe’s ServiceNow strategy by developing and executing a vision that aligns with client objectives and enterprise goals.
• Drive successful project delivery across multiple ServiceNow engagements, ensuring quality, timeliness, and measurable business outcomes.
• Serve as a trusted advisor to senior client executives, translating business needs into innovative ServiceNow solutions that deliver tangible value.
• Oversee solution design and implementation, including complex integrations, configurations, and custom applications across ServiceNow modules.
• Establish governance and delivery excellence, maintaining high standards for performance, data integrity, security, and compliance.
• Mentor and develop high-performing teams, fostering a culture of collaboration, innovation, and continuous improvement.
• Monitor program performance, proactively managing risks, resources, and budgets to ensure client and organizational success.
• Stay ahead of platform advancements, leveraging new ServiceNow capabilities and industry trends to enhance service offerings and ROI.

What This Job Offers

• Job Type: Full-time
• Career Level: Director