ServiceNow Certified Technical Architect (CTA)

Digital Consultants, LLC•Hampton, VA

just now

About The Position

Leading with our people, Digital Consultants' mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality, opportunity, and creativity we remain dedicated to being honest, trustworthy, respectful, and ethical in everything we do. We are a certified SBA 8(a) small, disadvantaged business that supports multiple IT customers within the Federal, civilian, and private sectors. Digital Consultants also offers our employees growth opportunities, competitive wages, and a full benefits package. Our founding principles, Fairness, and Common Sense make working here more than a job, it’s the Digital family. Digital Consultants is seeking a ServiceNow Certified Technical Architect (CTA) who will lead the architecture, design, and implementation of enterprise scale ServiceNow solutions in support of a USAF program. This role provides hands on technical leadership across multiple platform areas—including ITSM, ITOM, ITAM, IRM, SecOps, HRSD, and App Engine—ensuring scalable, secure, and compliant delivery aligned with federal and DoD requirements.

Requirements

10+ years of experience including:
Clearance: Active TS/SCI Eligibility
ServiceNow architecture, configuration, workflow development, and platform enhancements.
Establishing and executing platform governance.
Evaluating operational and strategic demands against platform capabilities and leading practices.
Translating technical and business requirements into architectural blueprints.
Working directly with business stakeholders to identify, analyze, and map requirements to ServiceNow capabilities.
Creating architectural blueprints for federal agencies.
Leading ServiceNow version upgrades.
Deep understanding of overall ServiceNow platform architecture.
Network security, LAN/WAN design, and network infrastructure documentation.
ServiceNow Certified Technical Architect (CTA)
DoD 8570.01-M IAT Level II (e.g., Sec+ CE, SSCP, CND, CCNA Security)
App Engine Studio, Flow Designer, Integration Hub, Predictive Intelligence
Strong knowledge of CMDB and CSDM
Experience with Agile, DevOps, and CI/CD pipelines integrated with ServiceNow

Nice To Haves

Experience with DoD NIPR, SIPR and JWICS Networks
DoD 8570.01-M IASAE II (CASP+CE, CISSP, CSSLP) compliance
ServiceNow Certified System Administrator (CSA)ServiceNow Certified Application Developer (CAD)

Responsibilities

ServiceNow Architecture & Platform Leadership: Architect scalable, secure, and compliant ServiceNow solutions across multiple domains and modules.
Serve as the technical SME for: IT Service Management (ITSM) IT Operations Management (ITOM) IT Asset Management (ITAM) Security Operations (SecOps) Strategic Portfolio Management (SPM) Integrated Risk Management (IRM) App Engine & Automation Engine
CMDB and CSDM:
Design and oversee integrations using Integration Hub, REST APIs, and custom spokes.
Lead platform governance, ensuring alignment with best practices and federal security standards.
Guide developers and administrators on technical design, configuration, and implementation.
Produce and maintain technical design documentation, architectural diagrams, and configuration standards.
Collaboration & Program Support:
Work closely with Program Managers, Product Owners, and Stakeholders to support roadmap planning, backlog refinement, and solution delivery.
Engage with business stakeholders to gather and translate requirements into architectural blueprints and actionable solutions.
Network Architecture & Engineering:
Provide SME level support on network infrastructure and network hardware.
Implement, administer, and troubleshoot network infrastructure devices.
Create accurate network diagrams and documentation for design and planning.
Apply strong understanding of network protocols, LAN/WAN technologies, and network security.
Diagnose and resolve network issues with strong analytical and problem solving skills.