ServiceNow Business Analyst
About The Position
ECS is seeking a ServiceNow Business Analyst to work remotely. The ServiceNow Business Analyst will be responsible for responding to any business demand engagement for the ServiceNow platform. Assist with requirements gathering by using interviews, document analysis, requirements workshops, business process descriptions, use cases, scenarios, and task and workflow analysis, as required to produce specifications. Work with the wider team for assessment and be the interface between the development teams and the wider business. Must have a solid understanding of "as is" "to be" in order to break the requirements into user stories that are suitable for iterative, incremental development and facilitate testing activities. The Business Analyst will be performing role of the SCRUM Master during the deployments and must be able to facilitate calls, create dashboards and manage daily assignments.
Requirements
- Must be a US Citizen with the ability to pass an extensive federal government e-QIP background check.
- B.S. degree in Computer Science, Software Engineering, MIS or equivalent; M.S.
- 5+ years of relevant Engagement Management experience in a consulting environment.
- Must have experience within the following applications: (App Engine, CSM, HRSD, SPM).
- Proven track record of success in deploying SaaS-based or ITIL®-related solutions in a client environment.
- ITIL® v3 required.
- Possess a thorough understanding and working knowledge of the ServiceNow platform and project management methodologies.
- Experience with both MSP and Domain Separation.
- Strong oral and written communication skills, with the ability to confidently present ideas and processes to stakeholders with varying levels of technological experience.
- Experience managing technical teams in complex, dynamic environments; collaborating with and managing teams in multiple countries a plus.
- Performance-driven with strong analytical and organizational skills.
- Leading and facilitating meetings.
- Running workshops and giving presentations.
- Verbal and written communication skills.
- Problem-solving and conflict resolution.
- Must be a US Citizen, no dual Citizenships.
- Must be able to secure a Public trust clearance.
- Must be able to work across multiple programs across the Federal and DOD space.
Nice To Haves
- ServiceNow Administrator Certification desired.
- ServiceNow Implementation Specialist Certification desired.
- PMP certification desired.
- Experience managing technical teams in complex, dynamic environments; collaborating with and managing teams in multiple countries a plus.
Responsibilities
- Leads, coordinates, communicates, integrates, and is accountable for capturing clear concise requirements that support the needs of the customer for User Stories
- Support the documenting processes, identify new process requirements, capture user stories and performs unit testing
- Brief and facilitate the project meetings, schedule meetings, write up of action items and meeting notes.
- Document test steps in a user-friendly format
- Must adhere to ECS / Client branding and formatting standards
- Knowledge Management: Facilitate information and document sharing on ECS’s internal platforms
- Facilitate product backlog grooming, sprint planning, daily SCRUM, sprint review, and sprint retrospective sessions
- Achieve operational objectives by contributing information and recommendations to strategic plans; resolving problems; identifying trends; determining system improvements; implementing change; plan and schedule project timelines and deliverables.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1-10 employees
