ServiceNow Business Analyst- Platform

Cardinal Health

About The Position

What Application Development & Maintenance contributes to Cardinal Health Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. Application Development & Maintenance performs configuration or coding to develop, enhance and sustain the organization's software systems in a cross-functional team environment through adherence to established design control processes and good engineering practices. This job family programs and configures end user applications, systems, databases and websites to achieve the organization's internal needs and externally-facing business needs. Application Development & Maintenance partners with business leaders, investigates user needs and conducts regular assessments, maintenance and enhancements of existing applications. We are seeking a highly skilled ServiceNow Business Analyst to support the analysis, design, and enhancement of various ServiceNow implementations. In this role, you will act as a bridge between IT/business stakeholders and technical teams to gather requirements, define solutions, support the full project lifecycle and drive value outcomes.

Requirements

4-8 years of experience with IT SDLC processes preferred.
Proficient knowledge and hands-on experience with various ServiceNow applications such as: ITSM, ITAM, SPM, Service Catalog, SecOps and Agent Chat
Bachelor's degree in related field, or equivalent work experience, preferred
Experience implementing systems using Agile methodology.
Skilled in facilitating large group meetings and mediating conflicting requirements
Strong analytical, problem-solving, and communication skills.
The successful candidate will have excellent management and influencing skills, with a strong understanding of ITIL processes
Proficiency in tools such as Lucid charts, MS Word, MS Excel, Power point and collaborative platforms like MS Teams or Google Drive.

Nice To Haves

ServiceNow certifications (CSA, CIS-ITSM) is a plus.
ITIL v3/V4 Foundation certification.

Responsibilities

Requirements Gathering & Analysis Collaborate with stakeholders to gather and analyze business requirements for ServiceNow enhancements, integrations, new/modify catalogs and projects.
Create process flows, data models, and wireframes to document requirements clearly.
Translate business needs into functional and technical specifications and create user EPICS and Stories in ServiceNow Agile.
Collaborate with developers to ensure requirements are clear and concise for development
Testing, Documentation and Training Create and execute test cases; manage UAT with stakeholders and obtain user acceptance sign-off.
Maintain documentation including workflows, data dictionaries, and training materials.
Leverage business knowledge to drive process improvements and enhance system usability.
Provide trainings to stakeholders
ServiceNow and Agile Expertise Proficient knowledge and hands-on experience with ServiceNow suites ITSM, ITOM or ITAM.
Work closely with ServiceNow developers to implement solutions.
Monitor and support sprint and project activities, ensuring timely delivery
Facilitate communication among stakeholders and resolve conflicting requirements
Proficient in test case planning, QA/QC reviews.
Experience maintaining sprint backlogs and supporting Agile ceremonies.

Benefits

Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs