ServiceNow Architect SME

General Dynamics Information Technology

1d • Remote

About The Position

Transform technology into opportunity as a ServiceNow Architect SME at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career. MEANINGFUL WORK AND PERSONAL IMPACT As a ServiceNow Architect SME, the work you’ll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following: Designs, implements, governs, and maintains the overall architectural framework for ServiceNow solutions, ensuring scalability, security, and alignment with business goals and industry best practices (ITIL, CSDM) Oversee the deployment, administration, and maintenance of ServiceNow instances, ensuring configuration consistency across development, QA, and production environments, and managing upgrades and performance optimization Act as a ServiceNow subject matter expert (SME), providing technical guidance and mentorship to development teams, conducting code reviews, and enforcing architectural standards and governance processes Create estimations on effort required to produce ServiceNow functionality Advise and oversee the software testing process to ensure that all NFRs are clearly tested Collaborate closely with system and software architects and product teams to monitor, troubleshoot, and optimize our system and software development lifecycle Identify potential risks and issues related to the solution and take appropriate steps to mitigate them Provide expert-level support for complex incidents, performing root cause analysis and ensuring platform stability and performance Create and maintain comprehensive technical documentation (design specifications, architecture diagrams, process flows) and effectively communicate complex technical concepts to both technical and non-technical stakeholders to create alignment between customers, management, and engineering staff Serve as the technical advisor, overseeing all technical aspects of implementations, resolving technical issues, and defining best practices for configuration, scripting, and workflow automation Serve as the primary technical face of the organization to key customers and stakeholders Proactively ensure customer satisfaction, deeply understand their mission-critical needs and strategic objectives, and drive alignment between customer expectations and the engineering organization’s delivery roadmap to guarantee successful mission outcomes Refine, elaborate, and document customer requirements Define and document appropriate technologies to satisfy requirements Collaborate with engineering teams to solve technical problems and prioritize issues Mentor other architects and engineers Maintain current ServiceNow and industry certifications, while obtaining additional certifications WHAT YOU’LL NEED TO SUCCEED Bring your engineering expertise along with a drive for innovation to GDIT. The ServiceNow Architect SME must have:

Requirements

• Required Education: Technical Training, Certification(s) or Degree
• Required Experience: 10+ years of progressively responsible experience in ServiceNow architecture roles, including significant experience providing technical leadership and guidance
• Required Technical Skills: Extensive experience with ServiceNow architecture, development, and best practices, including strong knowledge of the platform's core modules Deep proficiency in JavaScript (client-side and server-side), Glide API, HTML, CSS, and AngularJS Prior hands-on work with ServiceNow or modern DevOps tooling Ability to produce level of estimates and basic deployment plans for ServiceNow functionality Demonstrated ability to independently develop technical engineering roadmaps, architecture diagrams, reference architectures, and supporting visuals to drive alignment and communicate long-term direction Excellent understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment Ability to identify, understand, document, and create functionality aligning with customer value streams Strong proficiency with integration technologies like REST APIs, SOAP, and web services Keen understanding of modern web technologies and cloud computing architectural principles for cloud-based platforms, including self-hosted IL-5 and IL-6 ServiceNow implementations on commercial clouds.
• Required Skills: Demonstrable experience presenting complex design and solutions to government customers Practical experience implementing DevSecOps practices, Agile methodologies, and associated toolchains Hands-on experience leading the end-to-end evaluation of commercial off-the-shelf (COTS) software and components for technical fit, security, performance, scalability, and integration within complex environment Ability to identify and learn new technologies quickly Highly organized, detail-oriented, and able to track and manage multiple deliverables and timelines across product teams and task orders Excellent communication skills for collaborating with both technical and non-technical stakeholders Strong presentation skills with the ability to confidently articulate in-depth technical concepts and recommendations to both technical and non-technical stakeholders Proven strong leadership, conflict-resolution, and problem-solving skills Strong analytical and debugging skills Ability to coach, guide, and mentor junior developers
• Required Certification(s): ServiceNow Certified Systems Administrator
• Clearance Level: Must possess an active Secret or higher clearance
• US Citizenship Required

Nice To Haves

• Preferred Education: Bachelor’s degree in related field Associate’s degree plus 2 additional years of experience may be considered in lieu of Bachelor’s Master’s degree will reduce the total experience requirement by 2 years Doctoral degree will reduce the total experience requirement by 3 years
• Preferred Certification(s): ServiceNow Certified Application Developer ServiceNow Certified Implementation Specialist
• Location: Remote; candidates local to the DMV area are preferred

Responsibilities

• Designs, implements, governs, and maintains the overall architectural framework for ServiceNow solutions, ensuring scalability, security, and alignment with business goals and industry best practices (ITIL, CSDM)
• Oversee the deployment, administration, and maintenance of ServiceNow instances, ensuring configuration consistency across development, QA, and production environments, and managing upgrades and performance optimization
• Act as a ServiceNow subject matter expert (SME), providing technical guidance and mentorship to development teams, conducting code reviews, and enforcing architectural standards and governance processes
• Create estimations on effort required to produce ServiceNow functionality
• Advise and oversee the software testing process to ensure that all NFRs are clearly tested
• Collaborate closely with system and software architects and product teams to monitor, troubleshoot, and optimize our system and software development lifecycle
• Identify potential risks and issues related to the solution and take appropriate steps to mitigate them
• Provide expert-level support for complex incidents, performing root cause analysis and ensuring platform stability and performance
• Create and maintain comprehensive technical documentation (design specifications, architecture diagrams, process flows) and effectively communicate complex technical concepts to both technical and non-technical stakeholders to create alignment between customers, management, and engineering staff
• Serve as the technical advisor, overseeing all technical aspects of implementations, resolving technical issues, and defining best practices for configuration, scripting, and workflow automation
• Serve as the primary technical face of the organization to key customers and stakeholders
• Proactively ensure customer satisfaction, deeply understand their mission-critical needs and strategic objectives, and drive alignment between customer expectations and the engineering organization’s delivery roadmap to guarantee successful mission outcomes
• Refine, elaborate, and document customer requirements
• Define and document appropriate technologies to satisfy requirements
• Collaborate with engineering teams to solve technical problems and prioritize issues
• Mentor other architects and engineers
• Maintain current ServiceNow and industry certifications, while obtaining additional certifications

Benefits

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Flexibility: Full-flex work week to own your priorities at work and at home
• Community: Award-winning culture of innovation and a military-friendly workplace
• Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree