ServiceNow Architect

Datasite • Minneapolis, MN

1d • $99,000 - $172,700 • Hybrid

About The Position

We are seeking a ServiceNow Architect to serve as a technical and platform owner for ServiceNow. This role is responsible for building, implementing, and scaling ServiceNow in a new or evolving environment, ensuring the platform is secure, well-governed, and positioned for long-term growth. This is a hands-on role for someone who enjoys designing solutions from the ground up, setting standards, and partnering closely with IT, Security, ITAM/SAM, and Operations teams.

Requirements

• Bachelor’s degree in IT or a related field
• 5+ years of hands-on experience administering and engineering ServiceNow
• Proven experience building or implementing ServiceNow in a new or early-stage environment
• Deep knowledge of: ServiceNow architecture and data model ACLs, roles, and security design Flow Designer, workflows, and scripting CMDB fundamentals and data quality management
• Strong ability to balance speed of delivery with long-term maintainability
• Excellent communication skills and comfort working with both technical and non-technical stakeholders
• Experience with Jira or Jira Service Management
• Experience supporting ITSM, ITAM, SAM, or HAM modules
• Experience with integrations (REST, APIs, identity providers, endpoint tools)
• ServiceNow certifications (CSA required; CIS or higher preferred)

Responsibilities

• Own the technical administration and engineering of the ServiceNow platform
• Lead initial builds, major enhancements, and re-architecture efforts in new or low-maturity environments
• Design and enforce platform standards for: Configuration vs customization Data models and CMDB structure Roles, groups, and access controls
• Build and maintain advanced: Flow Designer automations and workflows Forms, UI policies, business rules, and scripts Integrations with identity, asset, endpoint, and finance systems
• Act as the technical escalation point for complex platform issues
• Guide platform upgrades, patching, testing, and release planning
• Establish governance, documentation, and change management practices
• Partner with stakeholders to translate business requirements into scalable technical solutions
• Mentor and provide technical guidance to other ServiceNow administrators or engineers

Benefits

• health insurance (medical, dental, vision)
• a retirement savings plan
• paid time off
• other employee benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level