ServiceNow AI Orchestrator

iTech AG•Arlington, VA

About The Position

iTech is investing heavily in AI-powered delivery. We're building purpose-built tooling that changes how ServiceNow solutions are designed, built, and delivered. We're hiring a ServiceNow AI Orchestrator to operate at the center of that investment. This is not a traditional ServiceNow developer role. Your primary working environment will be AI development tools like Claude Code and internal tooling, not ServiceNow Studio. You won't be writing code by hand. You'll be directing AI agents to produce production-grade ServiceNow solutions by writing precise, well-structured prompts grounded in deep platform knowledge.

Requirements

4+ years of ServiceNow development/consulting experience. You need to deeply understand what makes a good ServiceNow solution. Data modeling, scoped applications, ACLs, scripting best practices (server and client side), Flow Designer, Integration Hub, and platform governance.
Demonstrated proficiency with AI/LLM tools. You are already using tools like Claude Code, ChatGPT, Cursor, GitHub Copilot, or similar as a core part of how you work. Not just experimenting, but relying on them to produce real output.
Strong prompt engineering skills. You know how to write structured, detailed prompts that specify architecture, data schema, security, naming conventions, and standards. Not just "build me a thing."
Understanding of ServiceNow best practices and governance. Now Create methodology, upgrade-safe development, performance considerations, scoping, update set discipline, and why these things matter.
Ability to review and validate AI-generated code. You can read what the AI produces and identify when it's taken shortcuts, introduced tech debt, or missed platform-specific patterns.
Strong communication skills. You can document prompt patterns, explain architectural decisions, and collaborate across technical and non-technical teams.
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)

Nice To Haves

Experience with LLM APIs. Hands-on work with Claude API (Anthropic SDK), OpenAI API, or similar. Understanding of tokens, context windows, and programmatic AI integration.
Experience with MCP (Model Context Protocol) or similar AI agent frameworks
CIS Certifications and/or exposure to multiple ServiceNow product lines (ITSM, CSM, FSM, HRSD, SPM, etc.)
Solution design or architecture experience. Ability to think at the platform level, not just individual feature level.
Familiarity with Git, CI/CD, and modern development practices
ServiceNow CIS or CTA-track certifications
Experience building or contributing to internal developer tools or platforms
Background in Python, JavaScript/TypeScript outside of ServiceNow
Familiarity with workflow automation platforms (n8n, Make, etc.)