Servicenow Administrator | 2026PX02002 | DLTJP00052737|DELO-18526
About The Position
Customer is seeking an experienced Servicenow Administrator who will work in Remote mode and report to customer located at Cincinnati, Ohio. Responsibilities • Administer and operate ServiceNow ITOM Discovery, Service Mapping, and CMDB; act as a CMDB administrator to maintain data quality and operational readiness. • Create, maintain, and continuously improve Application Service Maps in ServiceNow; streamline and automate service mapping where possible. • Support improved reporting and impact analysis using CMDB/service mapping data (e.g., relationships between configuration items (CIs), applications, and ownership/impact). • Provide operational support including monitoring, incident response, and request fulfillment related to ServiceNow ITOM administration (note: Event Management is out of scope). • Partner with client stakeholders and technical teams to drive “heavy lifting” for mapping/CMDB improvements and day-to-day administration. • Support a large-scale CMDB and mapping footprint (millions of CIs and thousands of applications/service maps) and help sustain mapping maturity. • Provide coverage aligned to 24x7 needs with a standard work schedule and after-hours support as required. Requirements • 8+ years in IT operations, incident management, or application support in a 24/7 environment. • Hands-on experience with observability/monitoring (Dynatrace, Grafana, and/or Azure Monitor), including alerting and dashboarding. • Experience supporting or coordinating major incident resolution (bridge calls, documentation, stakeholder communications). • Familiarity with ITSM tooling and workflows (e.g., ServiceNow). • Excellent scripting/automation skills (PowerShell, Python, and/or Bash) and documenting SOPs/knowledge articles. • Exceptional verbal and written communication skills; ability to document procedures, incident reports, and root cause analyses clearly. • Proven ability to provide effective escalation support and guidance to junior engineers and Tier 1/2 teams. • Bachelor’s degree in a related field (or equivalent experience) • Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
Requirements
- 8+ years in IT operations, incident management, or application support in a 24/7 environment.
- Hands-on experience with observability/monitoring (Dynatrace, Grafana, and/or Azure Monitor), including alerting and dashboarding.
- Experience supporting or coordinating major incident resolution (bridge calls, documentation, stakeholder communications).
- Familiarity with ITSM tooling and workflows (e.g., ServiceNow).
- Excellent scripting/automation skills (PowerShell, Python, and/or Bash) and documenting SOPs/knowledge articles.
- Exceptional verbal and written communication skills; ability to document procedures, incident reports, and root cause analyses clearly.
- Proven ability to provide effective escalation support and guidance to junior engineers and Tier 1/2 teams.
- Bachelor’s degree in a related field (or equivalent experience)
- Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
Responsibilities
- Administer and operate ServiceNow ITOM Discovery, Service Mapping, and CMDB; act as a CMDB administrator to maintain data quality and operational readiness.
- Create, maintain, and continuously improve Application Service Maps in ServiceNow; streamline and automate service mapping where possible.
- Support improved reporting and impact analysis using CMDB/service mapping data (e.g., relationships between configuration items (CIs), applications, and ownership/impact).
- Provide operational support including monitoring, incident response, and request fulfillment related to ServiceNow ITOM administration (note: Event Management is out of scope).
- Partner with client stakeholders and technical teams to drive “heavy lifting” for mapping/CMDB improvements and day-to-day administration.
- Support a large-scale CMDB and mapping footprint (millions of CIs and thousands of applications/service maps) and help sustain mapping maturity.
- Provide coverage aligned to 24x7 needs with a standard work schedule and after-hours support as required.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
