ServiceNow Administrator- Remote

ICF • Reston, VA

1d • Remote

About The Position

We are seeking a skilled ServiceNow Administrator to manage, configure, and maintain our ServiceNow platform. The ideal candidate will ensure the platform operates efficiently, supports business processes, and aligns with organizational goals. This role involves system administration, troubleshooting, and implementing enhancements to improve user experience and functionality.

Requirements

• 2+ years of experience implementing ServiceNow solutions (equivalency: hands-on experience configuring or building 10 or more ServiceNow applications)
• ServiceNow Certified System Administrator certification
• US Citizenship is required (required by the federal government for this position).
• Must be able to obtain Public Trust clearance.
• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

Nice To Haves

• Certified in two or more additional mainline certification, with preference for CIS – Human Resources and CIS – IT Service Management: Certified Application Developer and Certified Implementation Specialist (CIS) – Application Portfolio Management CIS – Customer Service Management and CIS– IT Service Management CIS – Discovery and CIS – Service Mapping CIS – Software Asset Management and CIS – Hardware Asset Management CIS – Project Portfolio Management and CIS – Application Portfolio Management
• In-depth knowledge of ServiceNow platform capabilities, modules, and best practices
• Familiarity with ITIL processes and IT Service Management (ITSM) principles
• In-depth knowledge of scripting languages, including JavaScript and GlideScript
• Technical skills, including workflow configuration, and business rule development.
• Expertise in designing and implementing complex workflows.
• The ability to independently create and manage integrations with external systems.
• Problem-solving skills and ability to innovate solutions.
• Detail-oriented tendencies with excellent problem-solving and analytical abilities
• The ability to work effectively in a team-oriented, collaborative environment.
• Understanding of performance optimization techniques

Responsibilities

• Platform Administration: Manage day-to-day operations of the ServiceNow platform, including user administration, roles, and permissions. Monitor system performance and ensure high availability.
• Configuration & Customization: Configure ServiceNow modules such as Incident, Problem, Change, CMDB, and Service Catalog. Develop and maintain workflows, business rules, UI policies, and scripts.
• Maintenance & Upgrades: Plan for and apply patches, upgrades, and ensure compatibility with integrations. Deploy update sets to production for bi-monthly planned release, along with support ad hoc releases for partner teams. Maintain documentation for configurations and processes.
• Troubleshooting & Support: Provide technical support for ServiceNow-related issues. Troubleshoot and resolve technical issues related to ServiceNow implementations. Collaborate with support teams and stakeholders to provide timely resolution to incidents and problems.
• Compliance & Security: Ensure adherence to security policies and compliance standards. Manage data integrity and audit logs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees