ServiceNow Admininstrator

Husch Blackwell • Denver, MO

6d • $78,000 - $175,000 • Remote

About The Position

Husch Blackwell LLP
is a full-service litigation and business law firm with
multiple locations across the United States, serving clients with domestic and
international operations.

At Husch Blackwell we believe that diverse, equitable and inclusive teams lead
to better outcomes. Husch Blackwell is committed to retaining, recruiting,
developing, and promoting talented lawyers and business professionals with
diverse backgrounds and experiences. We foster an engaged, diverse, and
inclusive team culture of accountability and purpose that makes our Firm and our
communities better.

Our firm is committed to attracting and retaining professionals who value each
other and the service we provide by embracing Teamwork, Collaboration, Client
Service, and Innovation. If you are a motivated professional looking for a
long-term fit where you can grow in a role, and will be valued and empowered,
then we invite you to apply to our ServiceNow Administrator
position. This
position may be filled remotely, or in our Denver and Kansas City office
locations

The ServiceNow Administrator is responsible for the administration,
configuration, and operational support of the ServiceNow platform to ensure
reliable, secure, and efficient service across the firm. This role serves as a
point of contact for platform support, troubleshooting incidents, resolving
configuration issues, monitoring system health, and platform standards. Working
closely with firm clients, attorneys, practice group stakeholders, and the
ServiceNow development team, the Administrator supports and maintains firm
operational workflows by managing users, roles, groups, assignments, and
configurations. This position balances responsive technical support with
incremental development work, helping ensure the ServiceNow platform remains
stable, scalable, and responsive to evolving firm needs. Essential functions
include:

Requirements

• Minimum 3 years’ experience with the Service Now platform including workflow development, system maintenance, and performing upgrades.
• Proficiency in programming abilities with 3+ years of experience with one of many languages such as Java, .Net, C#, C++, SQL, Python, API’s, and SOAP/Rest Services.
• The ability to work closely with the ServiceNow team and customers to determine acceptable solutions.
• Proven experience in eliciting requirements and testing.
• Excellent documentation skills.
• Fundamental analytical and conceptual thinking skills.
• Excellent planning, organizational, and time management skills.
• Strong written and verbal communication skills including technical writing skills.
• Ability to work independently with little or no assistance, and to make decisions and recommendations to upper management.

Nice To Haves

• Experience with RPA, Microsoft Power Apps, Flow, and Azure preferred.

Responsibilities

• Provide administrative and technical support for ServiceNow workflows, ensuring reliable operation, proper configuration, and alignment with firm standards.
• Configure and maintain workflows, forms, catalog items, UI policies, business rules, and reports, performing lightweight development and enhancements as needed to support operational efficiency.
• Serve as a support resource for attorneys, practice groups, business managers, and internal teams by troubleshooting issues, resolving configuration defects, and answering platform related questions.
• Assist with workflow optimization efforts by identifying configuration improvements, reducing manual steps, and supporting minor process enhancements using established architectural and governance guidelines.
• Maintain and update workflow documentation, configuration notes, and support materials to ensure clarity and team best practices.
• Monitor platform health and workflow performance, identify recurring issues or support trends.
• Collaborate with the ServiceNow development team to support releases, upgrades, and enhancements, assisting with testing, deployment validation, and post release support.
• Provide operational insights and recommendations based on support data, platform usage, and observed trends, and assist with implementing approved improvements.
• Other duties as assigned.

Benefits

• medical and dental coverage
• life insurance
• short-term and long-term disability insurance
• pre-tax flexible spending account for certain medical and dependent care expenses
• an employee assistance program
• Paid Time Off
• paid holidays
• participation in a retirement plan program after meeting eligibility requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees