ServiceNow Administrator, Kuiper Devices and Systems - Infrastructure

Amazon • Arlington, VA

3d

About The Position

Project Leo is Amazon’s low Earth orbit satellite broadband network. Its mission
is to deliver fast, reliable internet to customers and communities around the
world, and we’ve designed the system with the capacity, flexibility, and
performance to serve a wide range of customers, from individual households to
schools, hospitals, businesses, government agencies, and other organizations
operating in locations without reliable connectivity.

Export Control : This position requires that the candidate selected be a U.S.
Citizen in order to comply with U.S. government-imposed requirements related to
the nature of the work and/or where it will be performed.

Leo Devices & Systems team is looking for an experienced ServiceNow Application
Development Engineer to join our team. This role will be responsible for the
configuration, development, and ongoing maintenance of the ServiceNow platform,
ensuring that it meets the needs of our business while delivering a smooth,
high-quality user experience. As the ServiceNow Administrator, you’ll manage and
configure modules, implement workflows, and provide technical support, playing a
key role in driving process automation and enhancing service delivery across the
organization.

Requirements

• Bachelor's degree in Computer Science, Software Engineering, MIS, or a related field
• Certified ServiceNow Administrator (CSA) or Certified Application Developer (CAD).
• 3+ years direct experience working with customers to understand requirements and implementing information technology solutions.
• 3+ years of direct experience with the ServiceNow platform as a administrator, developer and/or comparable role.
• 3+ years experience customizing ServiceNow visual interfaces with HTML, CSS, and Javascript.
• 3+ years with IT service management and user support.
• 1+ years experience developing applications for ServiceNow.
• 1+ years with scripting automation for administration, configuration, and data processing using Python, Javascript, Shell, or other contemporary scripting runtimes.
• 1+ years extending ServiceNow functionality through contemporary integration with resources such as RESTful or SOAP APIs.

Nice To Haves

• Experience working in an Agile or Scrum environment
• Certified Implementation Specialist - IT Service Management, - Service Mapping, - Discovery, and/or - Risk and Compliance.
• Proven experience with common Agile methodologies such as Scrum, Kanban, or SAFe.
• Experience customizing or developing reports from data residing in relational databases.

Responsibilities

• Architecture - Knowledgeable of ServiceNow’s core capabilities, extensibility, and best practices when designing solutions for business customers.
• Administration – Upgrading, configuring, and maintaining ServiceNow’s core, modules, workflows, and integrations with minimal disruption to business customers.
• Support - Troubleshoot and resolve user and service issues along with optimizing performance of ServiceNow, integrations, and customization. Oncall required.
• Customizing - Create and modify forms, fields, tables, and UI elements using JavaScript, Glide API, and ServiceNow scripting to meet business requirements.
• Workflow and Integrations - Build and maintain 1st and 3rd party integrations with external systems using REST/SOAP APIs, and MID Servers,.
• Reporting and Analytics - Create and maintain dashboards, reports, and data analytics tools to improve decision-making and service delivery.
• Reporting & Analytics – Create dashboards, reports, and data analytics tools to improve decision-making and service delivery.
• Train and Mentor - Train and mentor team members and other services support adjacent teams on ServiceNow practices.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level