ServiceNow Administration - Internship
About The Position
CULTIVATE A BETTER WORLD Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone. THE OPPORTUNITY As a ServiceNow Intern, you will work closely with the ServiceNow Platform team to support and improve the enterprise ServiceNow ecosystem. This role is business-analyst heavy, with hands-on exposure to ServiceNow administration and operations. You will help gather, document, and translate business requirements from ServiceNow stakeholders into clear, actionable inputs for the ServiceNow team. You will also assist with day-to-day platform support, including incident and request tickets, catalog updates, and user support. This role is designed to provide real-world experience in enterprise ITSM, platform operations, and business-to-technology translation.
Requirements
- Currently pursuing a bachelor’s degree in Information Systems, Computer Science, Business Analytics, MIS, or a related field
- Strong interest in business analysis, process improvement, and enterprise platforms
- Ability to ask good questions, listen carefully, and translate conversations into clear written requirements
- Strong written and verbal communication skills, especially when working with non-technical stakeholders
- Basic understanding of IT service management concepts (Incident, Request, Change) is a plus but not required
- Comfort working with technical teams and business users simultaneously
- Strong organizational skills and attention to detail
- Ability to manage multiple tasks and follow through on commitments
- Willingness to learn ServiceNow and enterprise IT processes quickly
Responsibilities
- Partner with ServiceNow stakeholders across IT and the business to gather, document, and validate business requirements related to ServiceNow processes
- Help analyze existing ServiceNow workflows and processes to identify gaps, inefficiencies, and opportunities for improvement
- Translate business needs into clear functional requirements, user stories, and process documentation for ServiceNow administrators and developers
- Participate in stakeholder interviews, working sessions, and process walk-throughs to fully understand current-state and future-state workflows
- Assist the ServiceNow team with incident and request ticket triage, investigation, and resolution
- Support updates to Service Catalog items, request forms, and workflows under the guidance of senior ServiceNow administrators
- Help maintain accurate documentation for ServiceNow processes, configurations, and enhancements
- Serve as a liaison between end users and the ServiceNow team, helping users understand available ServiceNow capabilities and solutions
- Perform basic ServiceNow configuration tasks such as form updates, field changes, and catalog adjustments (as appropriate for skill level)
- Assist with testing and validation of new ServiceNow features, enhancements, and process changes.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Intern
Number of Employees
5,001-10,000 employees
