Sr. Manager, ServiceNow Architecture & Administration

Bristol Myers Squibb • Tampa, FL

1d

About The Position

At Bristol Myers Squibb, we are inspired by a single vision – transforming patients’ lives through science. In oncology, hematology, immunology and cardiovascular disease – and one of the most diverse and promising pipelines in the industry – each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference. This position plays a key role in designing and maintaining ServiceNow. The person in this role will be responsible to deliver new technology features and support fixes to optimize BMS ServiceNow operations and functional enhancements. You will collaborate with stakeholders and IT teams to understand requirements and implement solutions that enrich the platform and enhance the user experience. At BMS, digital innovation and Information Technology are central to our vision of transforming patients’ lives through science. To accelerate our ability to serve patients around the world, we must unleash the power of technology. We are committed to being at the forefront of transforming the way medicine is made and delivered by harnessing the power of computer and data science, artificial intelligence, and other technologies to promote scientific discovery, faster decision making, and enhanced patient care. If you want an exciting and rewarding career that is meaningful, consider joining our diverse team!

Requirements

• Degree in Computer Science, Information Systems, related field, or equivalent work experience
• 6+ years of ServiceNow experience
• Broad exposure to ServiceNow modules (ITSM, ITAM, ITOM, IRM (GRC/TPRM), HRSD)
• Proficiency in ServiceNow platform capabilities including Service Catalog, Flow Designer, Workflow Editor, Scripting and Integration Hub etc.
• Strong analytical and problem-solving skills to troubleshoot and resolve technical issues
• Excellent communication and collaboration abilities to work effectively with cross-functional teams
• Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment
• Experience with ServiceNow integrations
• Experience with ServiceNow scripting languages
• Experience with ServiceNow reporting and analytics
• Experience with Agile development methodologies
• Experience with ServiceNow performance tuning and optimization
• Experience with ServiceNow security and compliance
• Experience with ServiceNow family and patching upgrades
• Makes decisions while understanding the team's work and how it fits into the broader enterprise
• Demonstrates awareness of functional business context and the impact on their own work
• Identifies opportunities to improve and grow, balancing performance feedback and career development
• Displays understanding of performance metrics driving the team's goals and questions the external environment and its' implication on the goals and strategies

Nice To Haves

• ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certification is a plus

Responsibilities

• Collaborate with stakeholders, system architects and IT teams to understand requirements and implement solutions that enrich the platform and enhance the user experience
• Design solution on ServiceNow platform through Workflow, Flow Designer, IntegrationHub, Orchestration, Mid Servers, Business Rules, Client Scripts, UI Actions, UI Policies, ACLs, SLAs, Registry Events, Scheduled Jobs etc.
• Support and identify opportunities for continuous improvement
• Adopt broad, enterprise-wide view and understanding of strategy, processes and capabilities
• Support business process re-engineering efforts for at least a couple medium-to-large software project
• Communicate status updates to stakeholders and manage expectations
• Conduct User Acceptance Testing (UAT) to ensure the requirements are met
• Engage and the support business services and ensure adherence to technology standards across capability delivery teams including service providers
• Work closely with cross-functional teams to deliver ServiceNow solutions
• Troubleshoot and resolve issues/incidents
• Collaborate with product managers and stakeholders to ensure requirements are clearly understood and backlog items are prioritized and partner with Developers to design and implement the solutions
• Demonstrate a flexible and adaptive approach to accommodate changing requirements.
• Must be self-directed with proven ability to make mature decisions supported by thorough data and process analysis.

Benefits

• Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment.
• We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.
• Health Coverage: Medical, pharmacy, dental, and vision care.
• Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
• Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
• Work-life benefits include: Paid Time Off US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees) Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays Based on eligibility, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.
• All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees