Service Writer

ABC Companies • Redwood City, CA

2d • $25 - $35

About The Position

This position is responsible for providing quality customer service, service sales, and administrative assistance to ABC Service operations.

Requirements

• Previous Service Writer/ Service Advisor or Customer Service training or work experience preferably in the vehicle service industry
• Working knowledge of computer business software to include Microsoft Word, Excel Outlook, or similar business software applications
• Must have excellent interpersonal and customer service skills
• Requires strong organizational skills to include the ability to effectively manage multiple projects, prioritize tasks and complete assignments within expected time frames
• Ability to frequently move items weighing at least 10 pounds
• Must be able to remain in a stationary positions for long periods of time
• Infrequently positions self and move about in the office area
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, printer, etc.

Responsibilities

• Greets, establishes, and maintains a positive rapport with customers and potential customers in person, on- line or by phone
• Develops a keen understanding of all ABC products and services
• Understands effective service sales processes and actively seeks sales opportunities
• Assists customers in determining needs and promotes ABC products accordingly
• Initiates service order on DSI/Oracle system, secures customer’s signature, and closes when completed
• Estimates cost of repair and prepares itemized service order, listing costs of parts and labor
• Initiate and complete credit check when necessary and establishes customer payment arrangements
• Maintains good communication with customer and follows up after work is completed to ensure satisfaction
• Maintain good working knowledge of local, State, and Federal regulations applicable to shop operations including EPA, OSHA, and DOT
• Complies with all company policies and procedures
• Understands customer’s needs and is committed to exceed customer expectations every day
• Review, close and collect payment for all outside customer’s service invoices
• Works with the parts department to ensure all parts are charged to the proper service order
• Be prepared to provide customers and management accurate updates on the status of all jobs currently in process
• Collect, process, analyze and assemble meaningful and accurate data to present to customers in a clear and intuitive manner
• Review and price all large work orders and/or bids for clients ensuring proper parts billing, informative and succinct tech stories, and labor accounting
• Monitors “Work-in-Process” regularly and problem solves all open jobs to ensure all completed and closeable work orders are closed immediately
• Works closely with the Shop Foreman, Service Manager and Operation Manager in immediately recognizing and communicating jobs with excessive tech time or other excessive cost
• Ability to move and park buses/vehicles on the service lot as needed
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed