SERVICE WRITER - Material Handling (45045)

ARNOLD MACHINERY COMPANY•Glendale, AZ

6d•Onsite

About The Position

At Arnold Machinery, we pride ourselves on exceptional customer satisfaction, supported by a top-notch machinery support team in the western United States. Our Service Writer plays a crucial role in maintaining this standard by serving as a vital link between our customers and the dealership.

Requirements

Ambitious, proactive attitude with a strong work ethic.
Detail-oriented with problem-solving abilities and minimal supervision.
Proficiency in Microsoft Excel and Word.
Strong mathematical skills.
Ability to sit for extended periods and perform tasks such as answering phones, reading paperwork, and filing.
Capable of walking through uneven terrain, bending, and standing as needed.
Effective communication by phone and in person.
Hearing ability sufficient to communicate via radio, phone, and in person.
High School Diploma or equivalent.
Relevant experience may substitute for educational requirements.

Responsibilities

Act as a liaison between customers and the dealership to ensure satisfaction and address concerns.
Promote and enhance labor and parts sales to boost customer satisfaction.
Prepare, monitor, and close job orders accurately.
Greet walk-in customers and handle customer calls professionally.
Determine and communicate machine warranty status to customers; handle jobs as revenue if warranty information is unavailable.
Review daily work schedules with the Service Manager to update priorities, parts deliveries, and deadlines.
Work with the Service Manager to ensure repairs are completed within the quoted or estimated labor hours.
Ensure written authorization is obtained for jobs before dispatching mechanics; follow up as needed.
Process technician time cards and maintain service reports.
Assist the Parts Manager with ordering parts, inventory control, and restocking.
Provide support at the parts counter and assist the Sales department with paperwork as needed.
Ensure service personnel adhere to safety, housekeeping, and company policies with the Service Manager’s assistance.
Verify that final invoices match service proposals and meet customer expectations.
Assist with the administration of the Service and Parts Departments.
Keep the Service Manager informed about key managerial matters.