Service Writer-Fire Truck Division

Island Tech Services • City of Niagara Falls, NY

21d • Onsite

About The Position

We're seeking a Service Writer - Fire Truck Division to serve as the key liaison between fire departments, technicians, and leadership, ensuring service repairs are handled accurately, efficiently, and with the highest safety standards.
If you're organized, customer focused, and experienced in vehicle service operations (especially heavy duty or emergency equipment), this is a unique opportunity to support mission critical work every day.

Requirements

• High school diploma or equivalent (technical or automotive training preferred)
• Prior experience as a Service Writer, Service Advisor, or in fleet/vehicle maintenance strongly preferred
• Experience with fire apparatus, heavy-duty trucks, or emergency vehicles is a major plus
• Strong understanding of mechanical systems and repair processes
• Ability to read and interpret technical documentation and service manuals
• Proficiency with service management software and Microsoft Office
• Excellent communication, organizational, and customer service skills

Nice To Haves

• Familiarity with NFPA 1911/1901 standards
• Experience with General warehouse operations
• Experience working with municipal or government agencies
• Knowledge of fire apparatus electrical, hydraulic, and pump systems
• Commitment to continuous improvement and professional development

Responsibilities

• Serve as the main contact for fire departments and emergency service customers regarding maintenance and repair needs
• Receive, review, and document service requests for fire apparatus and related equipment
• Create accurate work orders detailing concerns, inspections, repairs, and parts requirements
• Coordinate scheduling and workflow between technicians and customers to maximize shop efficiency
• Communicate repair status, timelines, and costs clearly and professionally
• Ensure compliance with NFPA standards, DOT requirements, and company quality procedures
• Review completed work orders for accuracy and completeness prior to invoicing
• Process warranty claims and required service documentation
• Maintain organized service records, inspection reports, and maintenance histories
• Support parts ordering and inventory coordination as needed
• Promote safety, quality, and customer satisfaction in every interaction

Benefits

• 401(k)
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED