Service & Warranty Technician - Construction

Home Genius Exteriors•Old Bridge, NJ

7d•$60,000 - $70,000

About The Position

The Service & Warranty Technician plays a critical role in protecting customer trust, company reputation, and long-term revenue. This role is responsible for diagnosing, repairing, and resolving post-installation service and warranty issues while delivering a professional, confident, and solution-oriented homeowner experience. If you’re detail-driven, organized, and take pride in getting it right the first time, this role is for you. Your day-to-day responsibilities will include: - Serve as the primary point of contact for homeowners regarding service and warranty needs - Provide same-day acknowledgment and responses to customer inquiries- Clearly communicate next steps, timelines, coverage, and scheduling expectations - Set accurate expectations around warranty scope and follow-up requirements- Perform thorough on-site inspections of service and warranty claims- Identify root causes and determine warranty responsibility (workmanship, manufacturer, or homeowner) - Capture photos, videos, measurements, and detailed notes for complete documentation- Complete same-day repairs when feasible- Order materials and schedule follow-up visits when needed - Perform all repairs according to company quality standards and manufacturer specifications -Submit detailed service notes after each visit, including:-- Issue summary and root cause-- Work completed-- Materials required-- Next steps and timeline- - Maintain accurate job records, inventory usage, and communication logs

Requirements

Strong technical knowledge of exterior home systems
Excellent customer communication and problem-solving skills
High attention to detail with strong organizational habits
Ability to work independently and make informed decisions in the field
Comfortable using tablets, mobile apps, and service management software
Valid driver’s license and ability to travel locally

Nice To Haves

Previous experience in home improvement service, warranty, or repair roles
Familiarity with windows, doors, siding, roofing, or exterior installations
Experience working directly with homeowners in a service-based role

Responsibilities

Serve as the primary point of contact for homeowners regarding service and warranty needs
Provide same-day acknowledgment and responses to customer inquiries
Clearly communicate next steps, timelines, coverage, and scheduling expectations
Set accurate expectations around warranty scope and follow-up requirements
Perform thorough on-site inspections of service and warranty claims
Identify root causes and determine warranty responsibility (workmanship, manufacturer, or homeowner)
Capture photos, videos, measurements, and detailed notes for complete documentation
Complete same-day repairs when feasible
Order materials and schedule follow-up visits when needed
Perform all repairs according to company quality standards and manufacturer specifications
Submit detailed service notes after each visit, including:-- Issue summary and root cause-- Work completed-- Materials required-- Next steps and timeline-
Maintain accurate job records, inventory usage, and communication logs