Service & Warranty Technician - Construction

Home Genius Exteriors • Old Bridge, NJ

34d • $60,000 - $70,000

About The Position

The Service & Warranty Technician plays a critical role in protecting customer trust, company reputation, and long-term revenue. This role is responsible for diagnosing, repairing, and resolving post-installation service and warranty issues while delivering a professional, confident, and solution-oriented homeowner experience.
If you’re detail-driven, organized, and take pride in getting it right the first time, this role is for you.

Requirements

• Strong technical knowledge of exterior home systems
• Excellent customer communication and problem-solving skills
• High attention to detail with strong organizational habits
• Ability to work independently and make informed decisions in the field
• Comfortable using tablets, mobile apps, and service management software
• Valid driver’s license and ability to travel locally

Nice To Haves

• Previous experience in home improvement service, warranty, or repair roles
• Familiarity with windows, doors, siding, roofing, or exterior installations
• Experience working directly with homeowners in a service-based role

Responsibilities

• Serve as the primary point of contact for homeowners regarding service and warranty needs
• Provide same-day acknowledgment and responses to customer inquiries- Clearly communicate next steps, timelines, coverage, and scheduling expectations
• Set accurate expectations around warranty scope and follow-up requirements- Perform thorough on-site inspections of service and warranty claims- Identify root causes and determine warranty responsibility (workmanship, manufacturer, or homeowner)
• Capture photos, videos, measurements, and detailed notes for complete documentation- Complete same-day repairs when feasible- Order materials and schedule follow-up visits when needed
• Perform all repairs according to company quality standards and manufacturer specifications
• Submit detailed service notes after each visit, including:-- Issue summary and root cause-- Work completed-- Materials required-- Next steps and timeline-
• Maintain accurate job records, inventory usage, and communication logs

Benefits

• $60,000-$70,000 DOE + Monthly Bonuses
• Company vehicle
• Paid training with clear performance expectations
• Growth opportunities within a rapidly scaling organization
• Benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed