Service / Warranty Advisory Advisor (50706)

G.W. Van Keppel Company•Kansas City, KS

4d•$22 - $27•Onsite

About The Position

The Service / Warranty Advisor serves as the primary liaison between customers, technicians, manufacturers, and the service department. This role is responsible for coordinating service work orders, managing warranty claims, ensuring accurate documentation, and providing clear communication to service management regarding repairs, timelines, and costs. The ideal candidate is detail-oriented, customer-focused, and comfortable working in a fast-paced service environment.

Requirements

High school diploma or equivalent (Associate degree or technical training preferred)
2+ years of experience in a service advisor, warranty administrator, or dealership service role preferred
Knowledge of heavy equipment, diesel engines, automotive, or industrial machinery a plus
Strong understanding of service workflows, work orders, and warranty processes
Excellent communication and customer service skills
Strong attention to detail and organizational skills
Ability to prioritize tasks and manage multiple work orders simultaneously
Proficient with service management software and Microsoft Office applications
Ability to work effectively with technicians, managers, and customers
Primarily office-based with frequent interaction in shop and yard environments
Ability to occasionally lift up to 25 lbs
Ability to work in an industrial environment with noise, dust, and varying weather conditions

Responsibilities

Manage service work orders with accurate labor, parts, and documentation
Evaluate warranty eligibility and submit warranty claims to manufacturers in a timely and accurate manner
Ensure all warranty claims meet manufacturer requirements and follow proper submission procedures
Communicate repair status, timelines, and costs clearly to service management
Coordinate with service technicians to verify diagnostics, labor hours, and repair completion
Review work orders for accuracy, completeness, and proper billing
Monitor warranty claim status, follow up on pending claims, and resolve discrepancies or rejections
Maintain organized records of warranty documentation, photos, inspections, and supporting materials
Assist in resolving customer concerns and service-related issues professionally
Support service department goals related to efficiency, profitability, and customer satisfaction
Comply with all company policies, manufacturer guidelines, and safety procedures