Service Warranty Assistant

Blue Bird Bus Sales Of Pittsburgh•Valencia, PA

About The Position

The Service warranty assistant will perform various routine clerical duties regarding moto vehicles in support of the service location. These clerical duties will consist of answering phones, directing calls and preparing messages; data entry, filing, and completion of simple forms. Operation of standard office machines providing customer service, scheduling service orders, and submission of warranty claims for service orders and customers. Processing payments and billing, providing status updates, communication with service manager, technicians, and salesmen on units. The service warranty assistant will locate parts and add to service orders; communicate with parts departments. Communication to the appropriate offices regarding warranty includes Virginia and West Virginia locations.

Requirements

High school diploma or equivalent
Excellent verbal and written communication as well as interpersonal and customer service
Excellent organizational skills and attention to detail
Physically you are sitting for prolonged periods at a desk and working on a computer
You must be able to lift up to 15 pounds at times

Nice To Haves

Knowledge of warranty and service orders is a plus
Warranty experience

Responsibilities

answering phones
directing calls and preparing messages
data entry
filing
completion of simple forms
Operation of standard office machines providing customer service
scheduling service orders
submission of warranty claims for service orders and customers
Processing payments and billing
providing status updates
communication with service manager, technicians, and salesmen on units
locate parts and add to service orders
communicate with parts departments
Communication to the appropriate offices regarding warranty includes Virginia and West Virginia locations