Service / Warranty Administrator

Alta•Scarborough, ME

About The Position

Our Construction Equipment Group is seeking a full-time Service / Warranty Administrator to support our Scarborough, ME location. This position will ensure the work order process is being managed and completed in an efficient and accurate manner. The goals are to assist the service manager throughout the work day and take care of our customer and technician needs. The primary responsibilities of the position consist of, but are not limited to: Register warranty into vendors systems Map the warranty process for each OEM and warranty vendor Provide support to the service manager. Communicating with the Warranty manager and external stakeholders to ensure warranty claims are on track. Obtain purchase order (PO) number from the customer if the customer's protocol is to give out PO's. Work closely with Technicians and Service department on a daily basis Input technician job repair write ups located in our business system. This will be done daily on all jobs that are completed and in process. Prepare all work orders ready to close for the service manager to review once the job is completed. Have all work orders closed when job is completed. Responsible for all time entries and payroll for the shop and field technicians. All payroll must be approved by the service manager prior to submission. Periodically will call customer to provide updates or obtain additional information from them. Follow up with other inter-company departments on open issues. Incorporate Alta's Guiding Principles into daily activities. Performs other duties as assigned. Consistent, regular, and reliable attendance including being ready for work at the designated start time.

Requirements

Previous billing and customer service experience is highly preferred.
Must have strong computer skills and working knowledge of Microsoft Word, Excel and Outlook.
Possess excellent verbal and written communication skills.
Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers.
Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
Mathematical Skills - Basic: Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Reasoning Ability - Basic: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Nice To Haves

Previous ERP experience is a plus.

Responsibilities

Register warranty into vendors systems
Map the warranty process for each OEM and warranty vendor
Provide support to the service manager.
Communicating with the Warranty manager and external stakeholders to ensure warranty claims are on track.
Obtain purchase order (PO) number from the customer if the customer's protocol is to give out PO's.
Work closely with Technicians and Service department on a daily basis
Input technician job repair write ups located in our business system. This will be done daily on all jobs that are completed and in process.
Prepare all work orders ready to close for the service manager to review once the job is completed.
Have all work orders closed when job is completed.
Responsible for all time entries and payroll for the shop and field technicians. All payroll must be approved by the service manager prior to submission.
Periodically will call customer to provide updates or obtain additional information from them.
Follow up with other inter-company departments on open issues.
Incorporate Alta's Guiding Principles into daily activities.
Performs other duties as assigned.
Consistent, regular, and reliable attendance including being ready for work at the designated start time.