Administrator Warranty

REV Group, Inc.

About The Position

American Emergency Vehicles (AEV) is a custom ambulance manufacturer for Type 1, Type 2, and Type 3 and medium-duty ambulances. At the heart of AEV is our unwavering commitment to caring for our customers and dedicated network of dealers. We are inspired by a calling to build ambulances with the highest standards of American-crafted excellence and approach every relationship with equally high standards. The welcoming spirit and warmth of our people continue long after the purchase. AEV is part of the larger REV Group (NYSE: REVG), a leading manufacturer of specialty vehicles for the fire & emergency and recreation markets. REV Group’s extensive vehicle line-up includes models such as ambulances, fire trucks, terminal trucks, RV’s and much more. Our 5,000+ employees continuously demonstrate their commitment to building innovative and reliable vehicles that our customers can depend on whether for a family trip across the U.S. or when responding to an emergency. Rev Group is a veteran friendly employer and hires over 200 veterans and or those transferring out of the military each year. The Administrator of Warranty is a key position that ensures proper handling of warranty claims from our customers/dealers. The Administrator of Warranty is to review customer reported warranty cases, to gather related information AEV internally, communicate AEV internally and externally with customer.

Requirements

High School Diploma or equivalent
One year experience in Customer Service preferred
Experience in a related industry
Ability to work under pressure.
Excellent interpersonal skills
Excellent verbal and written communications skills
Good analytical and problem-solving abilities
Strong computer skills and comprehension of appropriate software packages
Ability to work as a member of a team
Ability to work in a multi-tasked environment
Work overtime as required
Ability to work safely and recognizes issues that may be unsafe and take appropriate actions to mitigate risks
Involved in projects as required.

Responsibilities

Receives phone calls and correspondence from customers with regards to warranty problems and claims.
Gathers case relevant information from customer/ dealer and AEV internally.
Communicate AEV internally and externally with customer related to warranty case.
Facilitates resolution of customer warranty claims by identifying the needed resolution, coordination with the necessary resources, and following up as required to assure completion of the warranty case.
Prepares data/ facts for AEV warranty case decision.
Communicates warranty issues to management.
Uses strong communications skills to enhance relations with our customers and to ensure customer satisfaction.
Maintains accurate documentation and reports regarding warranty claims, actions taken and resolution
Maintains high levels of product and policy knowledge to provide the most accurate and efficient level of customer service.
Ensures compliance with established policies.
Performs other duties as assigned.
Ability to learn product specific information as it pertains to the position.
Ability to work effectively both as a team player and as an individual contributor.