Service Titan Administrator

Reliable Heating & Air•Kennesaw, GA

About The Position

As a Service Titan Administrator, you will play a critical role in ensuring the integrity, consistency, and performance of the Service Titan application. You will work closely with cross-functional teams to manage the software configuration process, implementing best practices, and collaborating with development and deployment teams. Your responsibilities will include: Essential Functions: Establish and maintain a robust software configuration management process Maintain a version control system to track changes and updates Develop and maintain documentation, policies and procedures related to Service Titan Review release notes and determine business impact and update policies/procedures accordingly Perform regular and routine audits to verify compliance Manage software licenses and ensure compliance Perform server administration tasks (ex: user/group, security permissions, price book, group policies, print services); research event-log warnings and errors; and monitor resources to ensure that systems architecture components work together seamlessly Assist IT, Operations and other teams with troubleshooting to identify root cause, and provide technical support when needed Primary contact to manage Service Titan support and resources Build an internal wiki with technical and operational documentation, manuals and policies Identify process gaps or non-compliance of field teams and train and educate teams as needed Train, coach and develop back-office administrative team members Develop and nurture a culture of safety, quality, service, efficiency, and consistency Define, measure and report on the metrics and effectiveness of the Field Management System Provide analytical support and system metrics to evaluate organizational opportunity areas Other duties as assigned

Requirements

Bachelor’s degree in IT, Computer Science, Business Administration, or related field, or equivalent experience.
2+ years of experience administering Service Titan or similar field service/CRM/ERP systems.
Strong understanding of Service Titan configuration, workflows, permissions, price book, reporting, and integrations.
Ability to interpret release notes, assess business impact, and update system settings and documentation.
Knowledge of software configuration management, version control, and structured change‑management practices.
Working knowledge of system administration fundamentals (users, permissions, logs, resource monitoring, basic IT troubleshooting).
Experience managing software licenses and ensuring compliance with policies and audit requirements.
Ability to analyze system data, dashboards, and KPIs to identify trends and operational improvement opportunities.
Understanding of field service operations, including technician workflows, dispatch, CSR processes, and billing.
Experience creating documentation, SOPs, and internal knowledge‑base content.
Strong troubleshooting skills with the ability to diagnose system, user, or workflow issues and support cross‑functional teams.
Ability to coordinate with software vendors, track support cases, and manage escalations.
Skilled in training and supporting users; able to translate technical information for non‑technical audiences.
Strong communication, change‑management, and continuous‑improvement mindset.
Commitment to accuracy, consistency, operational efficiency, and a culture of quality and service.

Nice To Haves

Service Titan certification, ITIL, or CompTIA credentials is a huge plus.

Responsibilities

Establish and maintain a robust software configuration management process
Maintain a version control system to track changes and updates
Develop and maintain documentation, policies and procedures related to Service Titan
Review release notes and determine business impact and update policies/procedures accordingly
Perform regular and routine audits to verify compliance
Manage software licenses and ensure compliance
Perform server administration tasks (ex: user/group, security permissions, price book, group policies, print services); research event-log warnings and errors; and monitor resources to ensure that systems architecture components work together seamlessly
Assist IT, Operations and other teams with troubleshooting to identify root cause, and provide technical support when needed
Primary contact to manage Service Titan support and resources
Build an internal wiki with technical and operational documentation, manuals and policies
Identify process gaps or non-compliance of field teams and train and educate teams as needed
Train, coach and develop back-office administrative team members
Develop and nurture a culture of safety, quality, service, efficiency, and consistency
Define, measure and report on the metrics and effectiveness of the Field Management System
Provide analytical support and system metrics to evaluate organizational opportunity areas
Other duties as assigned