Service Technology Support Specialist

Milton CAT•Londonderry, NH

1d•$60,000 - $70,000

About The Position

Milton CAT is seeking a highly driven person for our Service Technology Support Specialist role to work at our location in Londonderry, NH. This candidate will work within the Service Organization to support software, process, communication and technologies being utilized for both internal service technicians and customers. This position is well-positioned for further growth opportunities and advancement within the company. Pay Rate: $60,000-$70,000. This is a salaried position. Why Milton CAT? Milton CAT, a privately held company, is the exclusive distributor of Caterpillar earthmoving and construction machinery, engines, and generator products in the Northeast. We offer rewarding careers with extensive and ongoing training and have opportunities for you to develop and grow your career while making the most of your skills and strengths. Whether you’re looking for a steady job with great, family-friendly benefits, or an exciting place to start your career and grow within the organization, Milton CAT is the place for you. We offer Customizable, employee-focused benefits that include: Paid Time Off + 8 company-paid holidays Medical, Dental, and Vision insurance options for employees and their families Disability & Life Insurance Packages Competitive Retirement Plan Tuition Reimbursement – available to FT employees with 1 year+ of service Annual boot and tool allowance Safety and Wellness Program Employee Referral Program

Requirements

Bachelor’s degree in business or related studies.
Knowledge of Information Technology and business process analysis.
Experience with computer setup (hardware/technical) and software installation.
Proficient in the use of a computer and related software (Word, Excel, etc.).
Strong written and verbal communication skills.
Strong problem-solving skills and be detailed oriented with a high level of accuracy.
Basic math skills.
Ability to perform duties with a sense of urgency, exceeding customer expectations.
Ability to work with minimal supervision.
Excellent organizational skills.
Must be able to work in a dynamic, fast paced service environment.
Occasional travel typically within Milton CAT territory, must possess valid driver license.

Responsibilities

Promote and support efficient use and adoption of business systems for employees and customers
Recommend process/procedural changes, and help drive service-related process changes throughout the department and organization
Provide front line support of service employee computer technology and software applications.
Develop documentation to support processes.
Provide training on current systems, upgrades and new software implementations.
Work with the IT department on computer problem resolution.
Complete Business system testing
Flexible to work after hours when needed to meet customer needs.
Performs related duties as assigned.