Service Technology Consultant (Labor)

Caterpillar Inc.•Peoria, IL

3d•$112,710 - $169,060•Onsite

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you’re joining a global team who care not just about the work we do – but also about each other. We are the makers, problem solvers and future work builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Our Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream. PSLD is responsible for Aftermarket Parts Distribution of Cat Parts, Integrated Logistics and Global Services supporting Caterpillar dealers and customers. Our teams work together in critical areas that leverage digital capabilities, technology and operational excellence. The Global Service team enables a differentiated and superior customer service experience, resulting in sustainable and profitable services growth with a focus on safety, quality, and efficiency. The goal is to enable both dealer and customer service success by leveraging digital capabilities, technology, world-class training, and accurate service information to deliver the desired outcomes. We are currently seeking a Service Technology Consultant (Labor) to join the Global Service Rebuilds team. You will have the responsibility to lead projects related to Caterpillar Recommended Labor, expand labor coverage that aligns with OLGA opportunities, develop Labor Study tools, coordinate with Product Groups on new products and implement process improvements. The successful candidate will serve as an experienced contributor to projects that are complex in nature, working with individuals and teams across global sites and Cat dealers.

Requirements

Technical Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Strategic Thinking: Knowledge of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.

Nice To Haves

Strong mechanical aptitude
Knowledge of Cat machines and engines, comprising of systems such as powertrain, hydraulic, electrical, cooling, fuel, brake, steering etc.
Good understanding of machine components such as engine, transmission, torque converter, driveline, axle, differential, final drive, etc.
Understands the Caterpillar machine and engine parts product structure.
Good understanding of Reuse & Salvage Guidelines.
Experience leveraging Service Magazine Articles, Special Instructions, PIPs, PSPs
Experience with dealer service data, SMCS codes, and standard jobs.
Experience with reading and interpreting Caterpillar engineering prints.
Experience with SIS, RWA, EDS, NPR, HVC
Accuracy and Attention to detail
Analytical Thinking
Decision Making and Critical Thinking
Dealer quoting methodology.
Knowledge of Caterpillar Upgrades & Retrofits and how these are marketed with Cat Certified Rebuilds
Knowledge of Global Warranty and Cat Insurance Services products supporting Cat Certified Rebuilds

Responsibilities

Develop and maintain Caterpillar Recommended Labor and Rebuild labor data in collaboration with Service Events & Insights.
Investigate and resolve discrepancies in labor hour analytics.
Lead projects defining rebuild programs and associated labor requirements.
Communicate effectively with stakeholders, peers, and dealer personnel.
Evaluate processes and implement lean improvements.
Drive process enhancements for labor development tools, including automation of labor time study data.
Coordinate with Product Groups to ensure accurate labor time study forecasts.
Serve as an internal and external labor subject matter expert.
Continuously expand knowledge of Caterpillar’s product line.