Labor Consultant

Caterpillar Inc.•Peoria, IL

3d•Onsite

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. At Caterpillar, we work to help our customers build a better world. Without our team of talented, bright and driven individuals, we wouldn’t be the Caterpillar we are today. Now, this is your chance to join our team and do work that matters. We want you to help us enable customer success, make progress possible around the world and help our communities grow and thrive. We are looking for a dynamic, organized self-starter to join our Product Support and Logistics Division as a Labor Consultant in Peoria, IL. Our Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. PSLD is responsible for the worldwide distribution of Cat aftermarket parts, integrated logistics, and global service to develop and support our global dealer network and customers. We’re committed to our customers, who build a better world with our products, services and solutions. We understand and show the value of why they should always choose us. We’re exploring new ideas and opportunities –innovating to discover the breakthroughs necessary for tomorrow’s growth. Job Summary: We are currently seeking a Labor Consultant to join the Global Service Rebuilds team. You will have the responsibility to lead Labor Time Study projects within Dealerships to capture or validate actual repair times required to perform repair, maintain existing labor time data, and leverage data analytics for all machines and engines. You will collaborate with internal and external customers such as Product Groups and Industry teams, Global Warranty, Technical Information Solutions and Rebuilds and Service Option teams. Additional Info: This role is located in Peoria, IL and does not offer relocation This role is 100% on-site with no opportunity for hybrid or remote schedules This role requires up to 25% domestic and international travel

Requirements

Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Strategic Thinking: Knowledge of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors and peers.

Nice To Haves

Bachelor’s degree or technical field degree though other qualifications or experience are equally valued (5+ years of progressively responsible work experience will be accepted in lieu of a degree)
Strong mechanical aptitude
Strong knowledge of Cat machines and engines, comprising of systems such as powertrain, hydraulic, electrical, cooling, fuel, braking, steering etc.
5+ years of experience servicing equipment
5+ years of Product Support or Dealer Experience
Understands the Caterpillar machine and engine parts product structure.
Good understanding of Reuse & Salvage Guidelines.
Experience leveraging Service Magazine Articles, Special Instructions, PIPs, PSP
Experience with dealer service data, SMCS codes, and standard jobs
Experience with reading and interpreting Caterpillar engineering prints
Experience with SIS, RWA, EDS, NPR, HVC
Knowledge of Caterpillar Upgrades & Retrofits and how these are marketed with Cat Certified Rebuilds
Knowledge of Global Warranty and Cat Insurance Services products supporting Cat Certified Rebuilds

Responsibilities

Develop and maintain service labor time strategy for machines and engines
Collaborate with Product Groups on current and future NPI labor needs
Coordinate identified machines or engines with dealers to conduct a labor time study within the dealership utilizing dealer technicians for specific repairs or rebuilds
Format end results of labor time studies for consumption into Caterpillar Labor Estimates dashboard
Manage and follow corporate policies pertaining to business travel
Own the ServiceNow process for resolving dealer and internal customer feedback or concerns
Leverage data analytics to expand coverage for supporting Cat Labor Estimates