Service Technician

React Health Holdings, LLC•Columbus, OH

2h•Onsite

About The Position

React Health is a fast-paced, growth-driven manufacturer and distributor of medical equipment, dedicated to supporting patients, caregivers, physicians, and healthcare providers. With a focus on respiratory and sleep health sectors, we offer a comprehensive range of products and services across acute care, non-acute care, and home medical equipment. By integrating manufacturing and distribution, React Health addresses the needs of both undiagnosed individuals and those requiring therapy after diagnosis, particularly within the sleep and respiratory care sectors. GENERAL SUMMARY The Service Technician will work directly with the service department and manufacturing team to support the repair and maintenance of VOCSN, our leading product, the world’s first multi-function ventilator, which seamlessly integrates five separate devices including a ventilator, oxygen concentrator, cough assist, suction, and nebulizer into one unified respiratory system. The Service Technician will serve as an integral part of the team that is performing technical service and customer support to our customers.

Requirements

Minimum two years in a technical position assisting with product maintenance and/or customer service
Ability to demonstrate, through experience, technical/mechanical ability and aptitude
Minimum two-year technical degree and/or industry related work experience/training
High school diploma or equivalent
Excellent knowledge and proficiency with hand tools
Excellent troubleshooting and problem solving skills
Excellent customer service skills
Strong documentation skills
General mechanical aptitude
Fast Learner and self-motivated
Demonstrated ability to work under pressure
Intensive training in troubleshooting, technical procedures, and safety
Able to work in a regulated (FDA/ISO) environment
Requires normal visual acuity and hearing.
Required to lift 25 lbs. throughout the day.
Typically, employees sit comfortably to do their work, interspersed by brief periods of standing, walking, bending, carrying papers and books, and extensive periods requiring the use of computer terminals to accomplish work objectives.
Required to sit and use their hands and fingers to handle or feel and manipulate keys on a keyboard.

Nice To Haves

Two-year technical degree
Excellent attention to detail and project management skills.
Excellent written/oral communication skills required. Must be able to work effectively with diverse groups of people.

Responsibilities

Perform technical service and provide excellent customer service support
Work proficiency with hand tools
Manage troubleshooting and responsible for problem solving
Apply technical procedures and safety compliance
Responsible to maintain proper documentation
Ensures all department compliance guidelines are met
Attends all meetings, in-services training, or continuing education as delegated by the supervisor
Attends and participates in departmental meetings. Attends seminars and training sessions necessary to maintain appropriate level of professional competence
Provides customer focused interactions
Performs all duties necessary for the department as per department policies and procedures
Performs other duties and responsibilities as delegated by the supervisor within the scope of practice and the responsibilities in the department