Service Technician

TEKsystems•Cincinnati, OH

8d•$25 - $29•Onsite

About The Position

Gillmore is looking for a Security Technician that has a strong background in at least one of the following areas: IP cameras, access control or fire alarm systems. This person will be responsible for servicing both Residential and Commercial Business Installs. The desired technician needs to have previous experience doing home security installation and commercial service work. Some of these responsibilities include CCTV, surveillance cameras, access control systems, card readers, and wireless/hardwired keypads. Other responsibilities include: Installs, Troubleshooting and preventative maintenance on security, wireless communicators, CCTV, DVR, card access, burglar and fire alarm systems for residential and enterprise customers. This candidate will be provided a company vehicle with a company gas card. Technicians will be issued inventory and are responsible for that inventory. As equipment is used technician is required to cost the part of their truck stock and keep good record of all parts assigned. This person needs to have great customer service experience, a mechanical aptitude, and an adaptive personality.

Requirements

Excellent customer service skills.
Proven experience in field service installation, preferably in security or related systems.
Strong mechanical knowledge and ability to interpret schematics.
Excellent communication skills, both verbal and written.
Ability to work independently and as part of a team.
Valid driver’s license and clean driving record.
Demonstrated skill set in multiple disciplines of low voltage security, fire, video and access control systems.
Ability to lift heavy equipment and work at heights using scissor lifts or similar equipment.
Prior experience with fire and security systems. industry extremely helpful.
Experience with products such as Honeywell, DMP, Axie, etc.
Experience Servicing/Troubleshooting - Glass Breaks, Motion Detectors, Window/Door Contacts, CCTV Systems.
Experience replacing batteries and updating hardware.
Experience prewiring existing homes and new construction sites

Responsibilities

Install, troubleshoot, and maintain security systems at client sites, ensuring compliance with safety standards.
Provide onsite support for customers through alarm panel diagnostics, physical wiring and repair of devices, programming and troubleshooting.
Collaborate with team members to complete installations efficiently and accurately.
Conduct system testing and provide training to clients on system operation.
Diagnose technical issues and perform repairs or escalate as necessary.
Document installation processes and service activities thoroughly.
Follow up with coordinators or department managers on any open service tickets, jobs and inspections.
Adhere to company policies and safety protocols at all times.
Keep up-to-date with new security technology developments.
Participate in the on-call rotation.
Provide exceptional customer service to ensure client satisfaction.