Service Technician
About The Position
Follow all policies/procedures in the service department. Perform service calls and installations assigned by Service Manager; assist in sales and customer facing meetings as needed; report all customer complaints to Management for follow-up. Inspect and test equipment to locate and repair problems; assist other Service Technicians in troubleshooting network related issues. Ensure schedule is maintained and delays are properly communicated; pre-call customers with an estimated time of arrival; keep Service Manager updated with projects and issues. Recommend changes in installation specifications to simplify assembly and maintenance. Adjust, calibrate, align and modify equipment; record effects on unit performance. Demonstrate use of equipment to customers following installation or repair; check functioning of newly installed equipment to evaluate system performance under actual operating conditions; prepare reports detailing work done in connection with installation or repair. Read technical manuals to learn correct settings for equipment and continue to develop knowledge and skills pertaining to network technical support. Discuss layout and assembly procedures and problems to clarify design details and functional criteria of units; assemble complete prototype model. Submit all Expense Reports, Charge Tickets or any other pertinent administrative data complete and on time. Use company’s internal software systems to manage calls, order parts, etc. Maintain Machine Reliability, Territory Response Time, Service Recall Rate, and Incomplete Rate at targeted levels or better than targeted levels. Inspect vehicles before beginning routes to ensure safe operating conditions; operate equipment safely and effectively to minimize risk of injury, property damage or loss of life. Maintain vehicle, tools and inventory in a neat, clean and organized fashion. Wear company-issued uniforms and maintain a neat, groomed businesslike appearance. Communicate with Dispatchers concerning delays, unsafe sites, accidents, equipment breakdowns and other maintenance problems. Communicate training needs that may increase effectiveness to Service Manager. Regular, physical attendance on a predictable basis is essential to the performance of this job. Other duties and projects as assigned by Supervisor and/or Management.
Requirements
- High school diploma or equivalent required
- May be required to take and pass a Core Basic Copier Technology Exam.
- Must be able to accomplish any and all duties with little to no assistance.
- Must maintain a valid driver’s license/proof of insurance.
Nice To Haves
- Associate’s degree or equivalent from a two (2) year college or technical school preferred.
Responsibilities
- Follow all policies/procedures in the service department.
- Perform service calls and installations assigned by Service Manager
- Assist in sales and customer facing meetings as needed
- Report all customer complaints to Management for follow-up.
- Inspect and test equipment to locate and repair problems
- Assist other Service Technicians in troubleshooting network related issues.
- Ensure schedule is maintained and delays are properly communicated
- Pre-call customers with an estimated time of arrival
- Keep Service Manager updated with projects and issues.
- Recommend changes in installation specifications to simplify assembly and maintenance.
- Adjust, calibrate, align and modify equipment
- Record effects on unit performance.
- Demonstrate use of equipment to customers following installation or repair
- Check functioning of newly installed equipment to evaluate system performance under actual operating conditions
- Prepare reports detailing work done in connection with installation or repair.
- Read technical manuals to learn correct settings for equipment and continue to develop knowledge and skills pertaining to network technical support.
- Discuss layout and assembly procedures and problems to clarify design details and functional criteria of units
- Assemble complete prototype model.
- Submit all Expense Reports, Charge Tickets or any other pertinent administrative data complete and on time.
- Use company’s internal software systems to manage calls, order parts, etc.
- Maintain Machine Reliability, Territory Response Time, Service Recall Rate, and Incomplete Rate at targeted levels or better than targeted levels.
- Inspect vehicles before beginning routes to ensure safe operating conditions
- Operate equipment safely and effectively to minimize risk of injury, property damage or loss of life.
- Maintain vehicle, tools and inventory in a neat, clean and organized fashion.
- Wear company-issued uniforms and maintain a neat, groomed businesslike appearance.
- Communicate with Dispatchers concerning delays, unsafe sites, accidents, equipment breakdowns and other maintenance problems.
- Communicate training needs that may increase effectiveness to Service Manager.
- Regular, physical attendance on a predictable basis is essential to the performance of this job.
- Other duties and projects as assigned by Supervisor and/or Management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
