Service Technician

Andersen Corporation • Jessup, MD

2d • $28 - $42

About The Position

Position Summary: Provide superior field support on Renewal by Andersen products by performing services. Primary Responsibilities: -Service and repair previously installed Renewal by Andersen products. -Analyze and resolve complex/escalated customers situations, determines corrective action to be taken and verify the action has fixed the situation in a cost efficient and effective manner. -Keep team member informed as needed of customer interactions and actions taken to resolve service issues. -Coach, train and mentor Service Techs. -Keep service area neat and organized, inventory service stock area of warehouse; request material replenishment as needed; provide detailed information to Service RSRs. -Provide Signature Service to homeowners and peers. -Advanced knowledge of RbA window and door installation techniques and ability to correct installation errors. -Other duties as assigned by supervisor

Requirements

• High School degree and valid driver’s license with clean driving record
• Renewal installation experience
• Meets the skills and competency requirements needed for Service Technician I
• Ability to service and repair previously installed windows & doors. Ability to dismantle and reassemble windows, door components, window coverings, and Hardware
• Demonstrated analytical problem solving and decision-making skills; follow systematic approach in situational analysis and definition; arrive at acceptable solutions
• Ability to train others on technical application and product requirements

Responsibilities

• Service and repair previously installed Renewal by Andersen products.
• Analyze and resolve complex/escalated customers situations, determines corrective action to be taken and verify the action has fixed the situation in a cost efficient and effective manner.
• Keep team member informed as needed of customer interactions and actions taken to resolve service issues.
• Coach, train and mentor Service Techs.
• Keep service area neat and organized, inventory service stock area of warehouse; request material replenishment as needed; provide detailed information to Service RSRs.
• Provide Signature Service to homeowners and peers.
• Advanced knowledge of RbA window and door installation techniques and ability to correct installation errors.
• Other duties as assigned by supervisor

Benefits

• 401 (k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing
• Medical, Dental and Vision Coverage
• Flexible Spending Accounts (FSAs), Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Paid Holidays
• Paid Maternity Leave & Paid Parental Leave
• Career Growth Planning & Nationwide Career Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees