Service Technician

Patterson Companies, Inc.•Nashville, TN

About The Position

Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization. Ready to take your career to the next level? At Patterson Companies, we’re looking for Service Technicians who are skilled problem-solvers with a passion for delivering outstanding customer service. In this role, you’ll work hands-on with cutting-edge dental technology—installing, maintaining, and repairing equipment so practices can operate efficiently and confidently. You’ll also provide training and troubleshooting expertise, becoming a trusted partner to dental professionals who rely on Patterson to keep their practices running at their best. We are hiring Service Technicians in the following markets: Georgia, Florida, South Carolina, North Carolina, Tennessee, Virginia

Requirements

High school diploma or equivalent
Mechanical aptitude required
Possesses strong work ethic and takes ownership of both company and customers goals/objectives
Focused on understanding, meeting, and exceeding customer expectations
Ability to thrive in a fast-paced environment
Requires basic computer skills and/or ability to use smart phone/tablet
Strong verbal and written communication skills
Valid driver’s license along with good driving record

Nice To Haves

Trade school training in carpentry/plumbing/heating/electricity/electronics is highly desirable but not required
Excellent organization and problem-solving skills
Knowledge of Microsoft Outlook, Excel and Teams is helpful

Responsibilities

Install and/or Repair Dental Equipment: The core responsibility for a Service Technician is to observe, listen, learn and apply training. Training is supplied by Service Technician mentors and online training courses through Patterson Technology Academy. Safely remove, modify, repair, and install various dental equipment under general supervision with the ability to work independently after training. Follow checklists, ensuring all critical parts are examined. Demonstrate knowledge on the installation procedures and jobsite protocol. Apply specific manufacturer and Patterson guidelines, OSHA and other applicable laws and regulations related to asepsis. Perform other duties as assigned
Customer Service: Supports customer needs through responding in a timely and professional manner. Demonstrates passion and a people-first approach by treating customers in a respectful and considerate manner. Builds and maintains customer relationships through follow-up and courteous and approachable interactions.
Communication: Understands and conveys information to our customers. Listens attentively and asks questions when necessary. Uses general terminology to explain technical aspects of using technology to a non-technical audience.
Work Ethic: Commitment and desire to work with a sense of urgency and persistence in overcoming obstacles while following Patterson’s business conduct and code of ethics and responsibilities.
Problem Solving Skills: Anticipates problems and customer needs and goes beyond training to find answers.
Interpersonal Skills: Establishes and maintains productive, mutually beneficial relationships with customers, vendors and colleagues. Responds to difficult situations and demanding people and delivers negative information in a way that enhances relationships.
Inventory Management: Determines parts, supplies or tools needed to complete service requests. Manages vehicle inventory and restocks as necessary.
Personal/Vehicle Safety: Safety is a primary focus for the Patterson Dental service department. Each employee must maintain a quality driving record and represent Patterson Dental while driving a company vehicle. Proper vehicle maintenance should be scheduled regularly to ensure we maintain a safe fleet on the road.