Service Technician

COOPER HEATING & COOLING INC•Colorado Springs, CO

3d•$25 - $35

About The Position

Founded in 1978, Cooper Heating & Cooling, Inc. is proud to be one of Colorado’s largest and most trusted residential HVAC companies. We were honored as a 2024 Denver Post Top Workplace, and we continue to grow by putting people first—our customers and our team. At Cooper, we believe in working hard, having fun, and taking care of each other. We’re redefining what it means to work in the trades by building a service-first, membership-driven model focused on Safety, Health, Comfort, and Efficiency. Our leadership culture is rooted in Drive – Integrity – Impact, and we’re committed to creating seamless, high-quality experiences for every customer. The HVAC Service Technician is responsible for diagnosing, repairing, and maintaining residential and light commercial HVAC systems. This role also includes participation in an emergency on-call rotation, including holidays, responding promptly to urgent service needs to ensure customer comfort and system reliability. This role ensures high-quality customer service by communicating effectively, providing expert recommendations, and executing repairs and maintenance with professionalism and efficiency.

Requirements

Minimum of 2 years of residential HVAC Experience (or relevant technical training).
EPA Certification (Type I & II or Universal) required.
Valid driver’s license with a clean driving record.
Strong troubleshooting and diagnostic skills.
Ability to communicate technical information in a clear, customer-friendly manner.
Professional appearance and strong interpersonal skills.
Comfortable working in various weather conditions and lifting up to 75 lbs.

Nice To Haves

Experience with boiler systems is a significant plus.
NATE certification is a plus but not required.

Responsibilities

Diagnose, repair, and maintain residential and light commercial HVAC systems, including furnaces, air conditioners, heat pumps, and ductless mini-splits.
Perform routine maintenance services to optimize system performance, efficiency, and longevity.
Identify opportunities to improve system efficiency and recommend appropriate solutions.
Conduct thorough system inspections and document findings for customer and company records.
Use diagnostic tools and industry best practices to ensure accurate and efficient service.
Install and replace parts as needed, following manufacturer guidelines and company standards.
Greet customers professionally and build rapport through effective, courteous communication.
Listen actively to customer concerns and accurately summarize issues before providing solutions.
Clearly explain system conditions, recommended repairs, and available options.
Offer and explain Cooper Heating & Cooling’s GCM maintenance plans as part of proactive system care.
Present additional products and services that enhance comfort, air quality, and energy efficiency.
Confidently address customer objections and help them make informed, budget-appropriate decisions.
Follow all company procedures and safety protocols to maintain a safe work environment.
Keep your service vehicle clean, organized, and stocked with the necessary tools and parts.
Complete service tickets and required documentation accurately and on time.
Comply with local, state, and federal HVAC regulations and industry standards.
Participate in ongoing training to stay current with technology, equipment, and best practices.
Participate in the company’s on-call rotation—including holidays—for emergency service calls.