Service Technician

Custom Alarm•Rochester, MN

56d•$24 - $30

About The Position

Join the Custom Alarm team as a full-time Service Technician and be a key player in delivering exceptional service! We’re looking for someone who is dedicated, technically skilled, and passionate about making a real difference for our customers. At Custom Alarm, we foster a collaborative and customer-focused environment, where teamwork, problem-solving, and top-tier service are at the heart of everything we do. Our family-friendly culture means you’re not just an employee—you’re an essential part of our team. If you're eager to grow, embrace new challenges, and contribute to a company that values continuous learning and celebrates success together, we want to hear from you. Come join us and help us create safe, secure environments for our customers!

Requirements

High School Diploma or equivalent
Positive attitude and eagerness to learn
Strong troubleshooting and repair skills
Mechanical aptitude and ability to use tools/equipment
Excellent communication (written, verbal, listening)
Exceptional customer service skills
Ability to work independently or in a team
Strong organizational skills
Proficient in Microsoft Word and Excel (or ability to learn quickly)
Strong work ethic and time management skills
Reliable attendance
Valid driver’s license, clean driving record, and insurability
Employment contingent on background check and drug test due to security requirements

Nice To Haves

Two-years secondary education, or equivalent combination of education and work experience
Power Limited Technician License (PLT)
Attain ESA Certified Alarm Tech 1 (CATI)
Familiar with residential and commercial building/construction

Responsibilities

Service Technicians apply electrical and electronic theory and related job knowledge to troubleshoot, test, service and repair fire systems and security systems (including intrusion, CCTV, and access control).
Conduct day-to-day interactions with customers and coworkers in a manner that exemplifies and supports the Core Values of Custom Alarm.
Service fire and security systems, ensuring compliance with standards and codes.
Respond to service calls, test systems, and verify proper operation.
Assist customers with technical questions about system design, operation, and provide training when needed.
Promote system upgrades and enhancements to keep customers informed about the latest technology.
Communicate customer account details, including zones, troubles, and system status, with the Customer Experience Center.
Document service changes, update diagrams, and submit accurate paperwork and time records after service calls.
Maintain and account for assigned tools and inventory.
Keep company vehicle clean and well-maintained.
Participate in rotating "on-call" schedule for after-hours service.
Follow safety regulations and maintenance procedures, suggesting improvements when needed.
Attend training to update knowledge, ensure certifications and licenses are current, and track required CEUs.
Assist with service and installation tasks as needed.