Service Technician (Anchorage)

ENSTAR Natural Gas Company•Anchorage, AK

About The Position

ENSTAR is on a mission to deliver safe and reliable natural gas to Alaskans. If you share our passion for these values and are eager to make a meaningful impact, we invite you to join our dedicated team. What You Will Do: As a Service Technician, you will play an essential role within our Anchorage Service department, reporting to Service Supervisor. Your responsibilities will include, but are not limited to: Investigate gas odor/leak calls. (Examine meters, probe and inspect above ground and below ground gas piping for gas concentrations. Inspect appliance connections for leaks, such as loose pipe joints, to pinpoint gas leaks.) Perform repairs, adjustments, and relights to natural gas burning appliances. Repair or replace gas meters, gas regulators, and meter bars. Investigate suspected illegal use of gas. Install gas piping, rebuild meters sets, appliance connects, repair leaks. Discontinue or connect gas service to customer's establishment, following written or oral instructions. Investigate customer complaints regarding high service cost. (May inspect meters, valves, and pipes to detect defects such as leaks or malfunctioning meters using testing equipment.) Perform collections activities including hanging door tags, locking meters, obtaining reads, and discussing payment details with customers. Install commercial and residential-type gas meters and regulators. Remove meters from vacant or abandoned buildings. Work in a constant state of alertness and in a safe manner. Use portable electronic devices to receive, create, cancel, and close work orders. Inspect gas piping and appliance installations for code compliance on customers' premises. Work in all types of weather conditions, especially in cold and wet environments; may include walking through deep snow. Operate a motor vehicle in all weather conditions while holding our safe driving policies to the highest level of importance.

Requirements

High School Diploma or equivalent.
Three years' service/plumbing experience.
Must possess State of Alaska limited Plumbers or Gas Fitters License and Municipality of Anchorage Plumbers or Gasfitters card or qualify to take the test(s). (ENSTAR will allow reasonable time to obtain required licenses.)
Experience with work that requires high mechanical aptitude.
Able to work standby, rotating shifts, extended hours, weekends, and holidays.
Must be able to pass initial and continuous federally required Operator Qualifications training and tests.
Qualified applicants must reside within 60 minutes driving time from ENSTAR facility and 30 minutes when on standby.
Must possess a valid Alaska driver's license and be qualified to operate a company vehicle under the conditions of the Safe Driving Standard Operating Procedure.
Ability to pass a background, driving, employment history, and drug screen.

Nice To Haves

Ability to interpret and apply Uniform Plumbing and Mechanical Codes.
Basic knowledge regarding gas appliance installation and natural gas piping/heating systems.
Ability to learn and understand ENSTAR's Standard Operating Procedures (SOPs) and Best Practices as they relate to service department fieldwork.
Ability to be self-directed and self-motivated.
Must be able to think and work independently with minimal supervision or assistance from others.
Must be able to perform emergency response functions.
Must have good communication skills, be able to maintain good customer service standards, and effectively handle conflict.
Must be able to use portable electronic devices for receiving, closing, canceling work orders, viewing/modifying customer account information, and resourcing data or communicating via provided programs and applications.
Ability to interpret/enforce applicable codes related to setting meters (gas piping, venting, etc.).
Ability to read/interpret as-builts/maps; applicable code books.
Ability to effectively operate various company supplied leak investigation equipment. (Sensit CGI, Gas-Trac LZ30, Monometer and gauges)
Ability to write legibly and complete detailed paperwork accurately.

Responsibilities

Investigate gas odor/leak calls.
Perform repairs, adjustments, and relights to natural gas burning appliances.
Repair or replace gas meters, gas regulators, and meter bars.
Investigate suspected illegal use of gas.
Install gas piping, rebuild meters sets, appliance connects, repair leaks.
Discontinue or connect gas service to customer's establishment, following written or oral instructions.
Investigate customer complaints regarding high service cost.
Perform collections activities including hanging door tags, locking meters, obtaining reads, and discussing payment details with customers.
Install commercial and residential-type gas meters and regulators.
Remove meters from vacant or abandoned buildings.
Work in a constant state of alertness and in a safe manner.
Use portable electronic devices to receive, create, cancel, and close work orders.
Inspect gas piping and appliance installations for code compliance on customers' premises.
Work in all types of weather conditions, especially in cold and wet environments; may include walking through deep snow.
Operate a motor vehicle in all weather conditions while holding our safe driving policies to the highest level of importance.