Service Technician

Goodwin Tucker•Kearney, NE

23d•Onsite

About The Position

Headquartered in Des Moines, Iowa, The Goodwin Tucker Group is the go-to company for commercial kitchen startups, remodels, repairs, improvements, and maintenance. Our company mission has remained the same since the 1930’s – we provide service, parts, and equipment to commercial kitchens in Iowa, Nebraska, South Dakota, and surrounding areas. We use innovation, leadership, education, and expanding our capabilities to meet the ever-increasing needs of our customers through highly skilled team members, up-to-date technology, and the finest tools and equipment. This position is responsible for going out to customer job sites to troubleshoot, diagnosing, and repair the commercial kitchen equipment, refrigeration equipment, and/or HVAC equipment. Communication to the customer regarding services performed is essential.

Requirements

Refrigeration technicians must be EPA certified
Familiarity with commercial kitchen equipment, and/or refrigeration and HVAC equipment and service terminology
Must be highly safety conscious. Abide by lockout/tagout training
Strong troubleshooting skills, problem solving and organizational skills.
Ability to work independently or as a team player
The ability to work with customers, co-workers, and factory personnel in a courteous and tactful manner to resolve problems
The ability to concentrate, handle pressure, meet deadlines and pay attention to detail
Good organizational skills. Motivated, outgoing, self-starter. Able to follow through on duties and assignments with minimal supervision.
Excellent time management skills, the ability to prioritize and manage multiple projects
Maintain professional appearance/demeanor
Maintain positive attitude under stress
Must be at least 18 years of age
Completion of a satisfactory background check and drug screen is required
Valid Driver's license and driving record that aligns with our safety standards

Responsibilities

Arrive to work site on time
Read and interpret work orders and repair tickets, make accurate and legible notes as to work performed
Properly troubleshoot, diagnose, and repair commercial kitchen equipment, refrigeration equipment, and/or HVAC equipment
Perform preventative maintenance contracts
Fill out work orders completely
Define service problems, collect data, establish facts and draw valid conclusions about work needed to be performed for estimates or proposals
Communicate with customers regarding repairs, with dispatch regarding status of job, with parts dept to order correct parts, with General Manager or Service Manager on difficult calls, and with manufacturers as needed for help diagnosing problem with equipment
Collect on tickets as needed
Research service history for customers’ equipment
Keep certain warranty parts for return to the respective factories
Maintain own hand tools and tools provided by the company.
Maintain company vehicle, including keeping it clean, keeping inventory maintained and orderly, keeping vehicle fueled and ensure service gets scheduled for regular oil changes and other services
Must be available for overtime calls and weekend schedule. Technicians are on a rotating weekend and night duty schedule. We are open 24 hours a day, 7 days a week for service
Participate in Service Department training and meetings as appropriate
Help customers with part requests and technical questions
Ability to use a personal computer and operate VMS software to look up part info
Travel to branch locations as needed to help out
Repair certain in-shop equipment
Read and follow company procedure manual and safety rules
Take part in continuing education, as some factories require specific training on their products. Industry certification is available and strongly encouraged
Cross training of other positions as needed for coverage
Other duties as assigned