Service Technician MP

EnerSys Delaware Inc.•Albuquerque, NM

2d•Onsite

About The Position

EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products. Motive Power applications include industrial lift trucks and pallet jacks, rail equipment, mining equipment, and airline ground support equipment. Some of the motive power brands include Hawker, Ironclad, General Battery, and Fiamm. Wherever there is a need for motive power, EnerSys offers the perfect energy solution. Job PurposeProvide technical and application support for EnerSys products and services, in the assigned area against profitable margins and in line with the business plan, in order to contribute to the realization of service- related sales and service targets.Essential Duties and Responsibilities Plans and coordinates activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties Follows all company policies and procedures as listed, but not limited to: warranty, safety, environmental, OSHA, DOT Hazmat, and ISO9000 Travels to customer sites to evaluate, diagnose, and repair customer’s equipment Replaces defective parts, reassembles battery, and fuses lead parts with the gas torch Washes clean, and neutralizes customer’s batteries at customer ‘s location Diagnoses and repairs battery charging equipment Specifies coordinates installation of, installs, provides preventive maintenance, and repairs battery handling equipment Operates material handling equipment per OSHA requirements Installs new or modified equipment at customer's facility to ensure full functionality according to specifications Performs inspections and analyzes findings to determine the source of the problem, and recommends repair, replacement, or other corrective action Coordinates problem resolution with technical support, customer service, sales, and other personnel to expedite repairs Provides on-site technical assistance to help troubleshoot and repair equipment. Functions as a technical resource to the service tech, service tech II, PSR’s and Sales personnel Maintains records of performance reports Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer Identifies areas/customers to target for increased service business. Works with Service Manager/Supervisor to develop and execute plans to accomplish this goal Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers Maintains a safe, orderly, and clean working environment; Assists Service Manager/Supervisor in the proper operation of the Service Center, as needed Provides oversight and training for new/junior technicians, as directed by the Service Manager/Supervisor Evaluate the on-site performance of technicians as requested by management Must have hazmat endorsement or the ability to obtain one Other duties as assigned

Requirements

Able to read and speak with comprehension and write documents (such as customer correspondences, memos, and reports) in English
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to apply concepts of basic algebra and geometry
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Basic use and understanding of Internet software, E-mail, Microsoft Office
Ability to operate a cell phone
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Associate's degree (A. A.) or equivalent from two-year college or technical school; or one to two years industry related experience and/or training; or equivalent combination of education and industry experience; and at least five years field service experience
Capacidad para leer e interpretar esquemas eléctricos
Herramientas de diagnóstico electrónico
Disponibilidad para viajar (Permiso de conducir B1)

Nice To Haves

Conocimientos de IoT (deseable)
Elaboración de informes técnicos de intervención.

Responsibilities

Plans and coordinates activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties
Follows all company policies and procedures as listed, but not limited to: warranty, safety, environmental, OSHA, DOT Hazmat, and ISO9000
Travels to customer sites to evaluate, diagnose, and repair customer’s equipment
Replaces defective parts, reassembles battery, and fuses lead parts with the gas torch
Washes clean, and neutralizes customer’s batteries at customer ‘s location
Diagnoses and repairs battery charging equipment
Specifies coordinates installation of, installs, provides preventive maintenance, and repairs battery handling equipment
Operates material handling equipment per OSHA requirements
Installs new or modified equipment at customer's facility to ensure full functionality according to specifications
Performs inspections and analyzes findings to determine the source of the problem, and recommends repair, replacement, or other corrective action
Coordinates problem resolution with technical support, customer service, sales, and other personnel to expedite repairs
Provides on-site technical assistance to help troubleshoot and repair equipment. Functions as a technical resource to the service tech, service tech II, PSR’s and Sales personnel
Maintains records of performance reports
Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer
Identifies areas/customers to target for increased service business. Works with Service Manager/Supervisor to develop and execute plans to accomplish this goal
Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers
Maintains a safe, orderly, and clean working environment; Assists Service Manager/Supervisor in the proper operation of the Service Center, as needed
Provides oversight and training for new/junior technicians, as directed by the Service Manager/Supervisor
Evaluate the on-site performance of technicians as requested by management
Must have hazmat endorsement or the ability to obtain one
Other duties as assigned