Service Technician – Industrial Machinery

SYNTEGON • Raleigh, NC

12d • $36 - $41 • Onsite

About The Position

Your primary focus in this role is to provide customers with excellent technical customer service and ensure complete satisfaction. Responsibilities include installation, commissioning, troubleshooting, testing, analyzing, while maintaining, repairing, and training of Syntegon Telstar equipment and associated products.

Requirements

• Technical education or 5+ years of hands‑on field service / maintenance experience.
• Strong mechanical and electrical troubleshooting abilities; safe working practices.
• Experience with industrial equipment in regulated environments (pharma, biotech, food).
• Basic PLC diagnostics and understanding of GMP documentation.
• Independent working style, strong communication skills, customer‑focused mindset.
• Valid driver’s licence and passport.
• Willingness to travel up to 75%, including international destinations.
• Work in tight quarters; on top of and underneath equipment. Stand, stoop, kneel and bend continuously while working on equipment (66% of the time).
• Lift up to 50 lbs on a regular basis.
• Submit to safety, background and drug/alcohol testing as required by customers and wear personal protective equipment as necessary.

Nice To Haves

• Experience servicing equipment such as lyophilizers, sterilizers, isolators, or containment systems.
• Experience working in cleanroom or controlled environments.
• Ability to read basic ladder logic or fault diagnostics.
• Multi-lingual (Spanish, German, or French) a plus.

Responsibilities

• Perform on-site installation, start-up, commissioning, and service of pharmaceutical manufacturing equipment.
• Execute preventive maintenance, corrective maintenance, and emergency repairs on mechanical and electrical systems
• Troubleshoot motors, pumps, valves, sensors, heaters, PLC I/O, HMIs, and related control components
• Identify root causes of equipment failures and implement effective corrective actions
• Support customer operations by providing equipment operation guidance and basic training.

Benefits

• Health Coverage: Medical, Vision, and Prescription plans.
• Retirement Savings: 401(k) plan with a generous company match to help you plan for the future.
• Financial Protection: Employer-paid Short- and Long-Term Disability Insurance for your peace of mind.
• Work-Life Balance: Paid Time Off to recharge and enjoy your personal time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed