Service Technician II

Minuteman Security Technologies Inc • Buffalo, NY

2d

About The Position

The Service Technician II will take on more advanced service and maintenance responsibilities, including managing complex troubleshooting and system upgrades. This role requires a higher level of technical expertise and the ability to handle challenging service scenarios.

Requirements

• High school diploma or equivalent
• 3-5 years of experience in servicing security systems with demonstrated expertise in advanced troubleshooting.
• Strong technical knowledge of security system components and integration.
• Proven problem-solving abilities and excellent customer service skills.
• Ability to mentor and support less experienced technicians.
• Must have a current, valid driver's license in the state of which you are applying and have the ability to meet our company driving standards.

Nice To Haves

• Technical certification or degree in electronics or a related field is preferred.
• Advanced certifications (e.g., CPP, PSP) are highly desirable.
• Experience with high-security or large-scale security systems.

Responsibilities

• Execute advanced maintenance, repairs, and troubleshooting for security systems, including integrated and high-security systems.
• Lead service calls for complex issues and provide expert solutions to ensure optimal system performance.
• Perform system upgrades and modifications based on client needs and technology advancements.
• Mentor and assist Service Technician 1 in troubleshooting and service tasks.
• Develop and implement best practices for system maintenance and service efficiency.
• Maintain detailed records of service activities, system changes, and client interactions.
• Ensure compliance with industry standards, safety regulations, and company policies.
• Perform other job-related duties as assigned.
• Focus on excellence in everything you do and each interaction you have with all clients
• Absorb the training. Make yourself an expert on our portfolio of solutions
• Always understand that you are the face of the company to our customers
• Enjoy variety in your workday
• Work closely with Minuteman’s sales, management, and operations teams to best serve our customers
• Turn challenges into opportunities
• Play To Win.

Benefits

• overtime available
• variable bonus
• health coverage
• paid holidays
• other benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees