Service Technician - Breathing Air and Rescue Tool Specialist (Service & Sales)

MES Life Safety•Anchorage, AK

6d•Onsite

About The Position

Established in 2001, MES Life Safety is the nation’s largest provider of PPE, fire apparatus, uniforms, and services to first responders. With over 25 locations, MES is the most trusted source of equipment and service for firefighters, law enforcement, and EMTs. Our dedicated team of over 300 sales representatives and certified service technicians allows us to bring unparalleled quality and service to our industry. MES supports its customers with innovative digital commerce solutions and a nationwide warehousing system with three strategically located hubs that carry thousands of products representing the best brands on the market. MES is seeking a motivated, mechanically inclined, and customer-focused professional to support fire departments and first responder agencies through a combination of technical service, equipment maintenance, and outside sales support. This hybrid role is responsible for: Inspecting, servicing, and repairing rescue and SCBA equipment. Travel (in a company van) to various Fire Departments in the region to perform testing and maintenance on Rescue Tools, Hydraulic Rescue Tools, etc. Supporting customers with product selection, demonstrations, and training Managing territory relationships and identifying sales opportunities Territory: All of Alaska. (The ideal candidate needs to reside in/near the city of Anchorage, Alaska) Travel Requirement: This position requires significant travel and direct interaction with customers in the field. Training: We will get you trained and certified! We offer an eight-week onboarding program designed to fully prepare technicians to work independently by its completion. Throughout the program, technicians will spend time at our MES Training Facility in Charlotte, NC, attend a manufacturer-led certification course, and receive additional hands-on field training from our seasoned, highly experienced technicians.

Requirements

High school diploma or GED
Valid driver’s license (REAL-ID required for federal sites)
Strong mechanical aptitude
Basic computer skills (Microsoft Office)
Willingness to travel extensively (up to 85–100%, including overnight travel)
Ability to lift 50–60 lbs.
Ability to pass background check (to include MVR) and drug screening
Technical rescue or fire service background (especially leadership roles)
Strong problem-solving and troubleshooting skills
Excellent communication and customer service skills
High attention to detail and commitment to safety
Self-motivated, organized, and able to work independently
Ability to manage deadlines and multitask in a field environment

Nice To Haves

2–5+ years of experience in Field service technician roles
2–5+ years of experience in Mechanical repair or equipment maintenance
2–5+ years of experience in Fire/rescue or emergency services industry
Experience with SCBA equipment (e.g., 3M/Scott)
Experience with Hydraulics, small engines, HVAC, or electrical systems
Prior sales or customer-facing experience

Responsibilities

Perform inspections, maintenance, troubleshooting, and repairs on Rescue tools (including hydraulic equipment)
Perform inspections, maintenance, troubleshooting, and repairs on SCBA (Self-Contained Breathing Apparatus)
Perform inspections, maintenance, troubleshooting, and repairs on Related firefighting and safety equipment
Conduct testing (pressure, airflow, leak tests) to ensure compliance with manufacturer and industry standards
Calibrate and adjust equipment for safe and accurate operation
Maintain detailed service records and documentation
Manage parts inventory and ensure availability for service needs
Ensure compliance with NFPA standards and manufacturer guidelines
Provide on-site service and support at fire departments and customer locations
Train end users on proper use, care, and maintenance of equipment
Address customer concerns and troubleshoot equipment issues
Build strong, long-term customer relationships
Prospecting new customers
Maintaining existing accounts
Identifying equipment needs and recommending solutions
Conduct product demonstrations and assist with equipment setup
Manage the full sales cycle in coordination with internal teams
Utilize basic business math and CRM/tools to track opportunities