Service Tech Coordinator

Keysight Technologies, Inc. • Roseville, CA

15d

About The Position

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsible for internal and external customer satisfaction through effective communication, innovation, mentoring, and direct application of technical skills. Demonstrates technical ability, contributes to service center goals, and promotes Keysight values.
Perform calibrations, adjustments, and repairs on Test Measurement and Diagnostic Equipment (TMDE).
• Solve technical problems of limited scope and complexity. Escalate more difficult repairs to experienced technicians.
• Work with clearly defined objectives on customer service assignments that may be repetitive in nature.
• Working within your area of expertise, you will clarify, analyze, develop, and implement actions and solutions while supporting field staff and customers.
• Provide consistent, solid contribution to team and service center delivery goals.
• Adheres to established production processes and is responsible for achieving established team production goals.
• Provides internal and external customer satisfaction through effective communication, innovation, and direct application of technical skills.
• Exercises good discretion in the use of time and other Keysight resources. Maximizes the use of existing assets, multi-tasks effectively, and ensures Keysight resources are used properly. Understanding of and compliance with ESD protocol and connector care is a must.
• Maintains high workmanship standards and delivers on commitments. Promotes ESD, Service Note compliance, and other programs that are conducive to the delivery of high quality service and minimization of re-repair.

Requirements

• Hold a Bachelor's Degree in Electronics or Engineering, with 5+ years of experience in Military Metrology (PMEL) or relevant work in calibration of test measurement equipment—or a combination of both.
• Demonstrate direct experience in a Standards Laboratory environment (highly desired).
• Possess a solid understanding of Measurement Uncertainty application and calculations, Measurement Guardbanding, and other principles associated with the highest level of traceability directly to SI units.
• Maintain working knowledge of current quality standards including ANSI/ISO 9001, ANSI/Z540.3, and ISO/IEC 17025.
• Perform calibration, adjustment, diagnosis, and troubleshooting of test and measurement equipment down to the assembly level.
• Take independent action and initiative, interfacing effectively with team members, customers, and management.
• Adhere to the highest standards of business ethics.
• Maintain high workmanship standards and consistently deliver on commitments.
• Promote ESD and other programs that support high-quality service delivery and minimize re-repair.
• Demonstrate strong computer skills, including experience in software development, software modification processes, and automated calibration systems.
• Solve non-standard, “one-of-a-kind” problems by developing new or customized solutions.
• Leverage technical expertise to fix, enhance, or develop automated calibration procedures, and document results in a format that integrates seamlessly into Service Center processes.
• Provide leadership and facilitate discussions among Service personnel, cross-functional teams, and trade customers regarding technical issues and problem resolution.
• Support formal presentations on technical matters to customers, engineering teams, and management.

Nice To Haves

• Demonstrate direct experience in a Standards Laboratory environment (highly desired).

Responsibilities

• Perform calibrations, adjustments, and repairs on Test Measurement and Diagnostic Equipment (TMDE).
• Solve technical problems of limited scope and complexity. Escalate more difficult repairs to experienced technicians.
• Work with clearly defined objectives on customer service assignments that may be repetitive in nature.
• Working within your area of expertise, you will clarify, analyze, develop, and implement actions and solutions while supporting field staff and customers.
• Provide consistent, solid contribution to team and service center delivery goals.
• Adheres to established production processes and is responsible for achieving established team production goals.
• Provides internal and external customer satisfaction through effective communication, innovation, and direct application of technical skills.
• Exercises good discretion in the use of time and other Keysight resources. Maximizes the use of existing assets, multi-tasks effectively, and ensures Keysight resources are used properly. Understanding of and compliance with ESD protocol and connector care is a must.
• Maintains high workmanship standards and delivers on commitments. Promotes ESD, Service Note compliance, and other programs that are conducive to the delivery of high quality service and minimization of re-repair.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level